Lead Spa Experience Coordinator

Spavia; Boulder (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive commission

Bonus payout

Employee benefits

Job summary

Spavia Boulder is seeking a Lead Spa Coordinator to join our luxury day spa team in Boulder, CO. You will lead the front-of-house operations, supervise staff, manage schedules, and ensure an exceptional guest experience.

As face of the spa, you will train team members, drive sales, maintain brand standards, and coordinate with management on daily activities. The role requires strong communication, reliability, and a passion for service.

Qualifications

• Minimum high school diploma.
• Self-motivated.
• Reliable, punctual, passionate and goal-driven.
• Professional, team player.
• Drug/alcohol-free.
• Articulate speaker with an ability to multitask.
• Combined education and previous customer service / administrative and retail experience is strongly desired.

Responsibilities

• Team Management: Manage the team schedule for requests and maximizing weekly schedules.
• Training: Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.
• Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
• Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
• Cleanliness: Ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
• Hiring and Training: Assist in the hiring of new massage therapists, onboarding, orientation, and modality training. Ensure Spavia Brand Standards are adhered to.
• Inventory: Monitor retail product inventory and supplies.
• Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
• Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Skills

Self-motivated

Reliable

Punctual

Team player

Articulate

Multitask

Drug/alcohol-free

Education

High school diploma

Job description

Spavia Boulder is seeking a Lead Spa Coordinator to join our luxury day spa team in Boulder, CO. You will lead the front-of-house operations, supervise staff, manage schedules, and ensure an exceptional guest experience.

As face of the spa, you will train team members, drive sales, maintain brand standards, and coordinate with management on daily activities. The role requires strong communication, reliability, and a passion for service.