Lead Spa Coordinator - Elevate Guest Experience & Ops

Talentcare, LLC; Boulder (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Advancement opportunities

Competitive compensation & benefits

Team-oriented culture

Job summary

Spavia Boulder is seeking a Lead Spa Coordinator to join our team at the 29th Street Outdoor Mall in Boulder, CO. You’ll be the face of our spa, guiding guest experiences with professionalism and care.

Responsibilities include team scheduling, training, boosting sales of memberships and products, hiring and onboarding massage therapists, and maintaining clean, well-stocked treatment rooms. We value self-motivation, reliability, and a passion for guest service; starting pay is $17 per hour with a

Qualifications

• Minimum high school diploma.
• Self-motivated and reliable.
• Professional, team player.
• Articulate speaker with an ability to multitask.
• Combined education and previous customer service / administrative and retail experience is strongly desired.

Responsibilities

• Team Management: Manage the team schedule for requests and maximizing weekly schedules.
• Training: Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.
• Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
• Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
• Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
• Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to.
• Inventory: Responsible for monitoring retail product inventory, and supplies.
• Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
• Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Skills

Self-motivated

Reliable

Punctual

Professional

Team player

Articulate

Multitask

Education

High school diploma

Job description

Spavia Boulder is seeking a Lead Spa Coordinator to join our team at the 29th Street Outdoor Mall in Boulder, CO. You’ll be the face of our spa, guiding guest experiences with professionalism and care.

Responsibilities include team scheduling, training, boosting sales of memberships and products, hiring and onboarding massage therapists, and maintaining clean, well-stocked treatment rooms. We value self-motivation, reliability, and a passion for guest service; starting pay is $17 per hour with a