Spa Manager

Hand & Stone Franchise Corp; Westgate Lake Manor (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

Join a rapidly expanding franchise system as a Spa Manager at Hand & Stone - Singh Spas! This is an exciting opportunity to lead a new location, implement effective marketing strategies, and ensure top-tier customer service. Ideal candidates will possess excellent leadership, organizational, and sales skills, and will be empowered to create a positive workplace culture and maximize profits.

Benefits

401(k)

401(k) matching

Paid time off

Wellness resources

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Great personality and interpersonal skills essential.
• Self-starter with sales and marketing prowess.
• Experience in spa industry preferred but not required.

Responsibilities

• Oversee daily operations and manage staff effectively.
• Develop marketing strategies to maximize revenue.
• Maintain customer satisfaction and address complaints.

Skills

Sales and marketing expertise

Leadership

Communication

Organization

Interpersonal skills

Job description

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Wellness resources
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Job Description:

At Hand and Stone, opportunity knocks.

Hand & Stone Massage and Facial Spa is opening a new spa in Hand & Stone - Singh Spas! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in [Hand & Stone - Singh Spas!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
• Are an empathic individual who can put yourself in someone else’s shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts