Spa Manager

Hand & Stone Massage and Facial Spa; Hackensack (NJ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Hackensack, NJ is seeking an energetic Spa Sales Manager to oversee daily sales, lead staff, and drive membership and spa package sales. The role requires a proactive leader who can implement sales programs and deliver exceptional customer service.

You will work with the Spa Director and front desk team, train associates, manage client memberships, and ensure smooth operations while meeting sales targets.

Qualifications

• Proven ability to drive sales and deliver strong customer service.
• Experience coaching staff and leading a team in a service environment.
• Strong organizational, planning, and computer skills."
• Retail/sales experience in a spa or hospitality setting is a plus.
• Familiarity with spa services and product lines preferred.

Responsibilities

• Oversee day-to-day spa sales and drive membership/ spa package sales.
• Develop and implement programs to hit sales targets and improve customer experience.
• Lead and train front-desk and spa staff; collaborate with Spa Director and managers.
• Handle administrative duties including KPI reporting and performance reviews.
• Promote health and wellness benefits of massage and facials.
• Maintain flexible availability including evenings, weekends, and holidays.

Skills

People skills

Sales mindset

Enthusiasm

Coaching/mentoring

Organization & planning

Customer service

Booking system

Sales leadership

Communication

Flexibility

Job description

Hand & Stone Massage and Facial Spa in Hackensack, NJ is a spa located in the busy Riverfront Plaza with Shoprite. Hand & Stone is a rapidly growing brand that has over 650 locations nationwide.

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development

We are currently seeking an energetic and reliable Spa Sales Manager with enthusiasm, strong organizational skills and a self-starter to oversee the day-to-day Sales of our Spa. This individual will establish and implement programs to achieve higher levels of sales & service. We are looking for a dynamic leader to motivate staff and provide hands‑on leadership of this business. He or she must understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication and cooperation. This position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service.

The Spa Sales Manager works alongside our Spa Director, Spa Managers & Spa Associates at the front desk answering phones, booking appointments, greeting customers and selling memberships and spa packages. In addition, the Spa Sales Assistant Manager ensures smooth spa operations managing client membership base, training spa associates in all sales related aspects and handling any customer or staff questions.

The ideal candidate will have a minimum of 1-3 years of sales and customer service experience, preferably with past spa management experience. This is a full time position. Candidate must be able to work 5 days per week, including 1 night and 1 weekend shift.

The primary Qualifications and Requirements of this role include, but are not limited to:

• A passion for people and sales
• High level of enthusiasm
• Demonstrated ability to coaching/mentoring with discipline while also taking directive from Spa Management Team
• Strong organizational/planning and computer skills
• Retail/Sales and customer service experience
• Experience with a booking system is a plus
• Oversee and manage the daily sales of a busy spa
• Ability to promote the health and wellness benefits of both massage therapy and facials
• Handle administrative tasks including but not limited to KPI's, reporting and reviews
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Knowledge and understanding of all spa services and product line

What’s in it for you?

• Competitive pay PLUS bonus plan and commission
• Flexible schedule
• Night and Weekend availability a MUST
• Professional and safe work environment
• Employee discounts
• Contests with Bonus Structure

Ability for growth within the company

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.