Spa Leadership & Operations Lead

Evans Hotels Llc; San Diego (CA); On-site; USD 76,000 - 79,000; Full time

Benefits offered by this job

Discounted hotel rooms

Free employee parking

Free meals during shifts

401(k) with match

Career advancement opportunities

Job summary

The Spa at Torrey Pines, located at The Lodge at Torrey Pines in La Jolla, is hiring an Assistant Spa Manager to support the Spa Director and lead the team toward exceptional guest service and profitable operations.

Requirements include a two-year degree or equivalent and 2+ years of spa leadership experience, with weekend/holiday availability. Familiarity with spa systems like Book4Time is a plus. Evans Hotels, LLC offers comprehensive benefits and growth opportunities.

Qualifications

• Two-year associate degree, trade school degree, professional certification or equivalent.
• At least 2 years related experience and/or training.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• Availability to work on weekends and holidays is required.
• Experience with Book4Time or similar spa management and reservation systems is a plus.
• Maintain current credentials and licenses as required by city, county, and state regulatory agencies.

Responsibilities

• Provide personalized guest and member service by responding promptly to inquiries, concerns, and feedback while anticipating individual needs and preferences.
• Train and supervise the spa staff on company policies, standards, and procedures.
• Assist the Spa leadership team with scheduling, interviewing, hiring, onboarding, training, and developing associates.
• Train and supervise the spa staff on company policies, standards, and procedures.
• Maintain knowledge of spa services, treatment modalities, and industry trends to support associates, enhance guest experiences, and improve spa operations.
• Develop and coordinate outdoor spa related activities.
• Serve as a liaison with other departments to ensure a seamless business operation.
• Assist the Spa leadership team with scheduling, interviewing, hiring, onboarding, training, and developing associates.
• Manage the spa reservation system to maximize scheduling efficiency and guest satisfaction.
• Monitor departmental expenses and identifying opportunities to improve operational efficiency and control costs.
• Ensure the highest standards of cleanliness, sanitation, and maintenance throughout the spa and related facilities.

Skills

Shift management

Scheduling

Performance management

Problem solving

Guest servicing

Team leadership

Education

Associate degree

Trade school degree

Professional certification

Tools

Book4Time

Job description

The Spa at Torrey Pines, located at The Lodge at Torrey Pines in La Jolla, is hiring an Assistant Spa Manager to support the Spa Director and lead the team toward exceptional guest service and profitable operations.

Requirements include a two-year degree or equivalent and 2+ years of spa leadership experience, with weekend/holiday availability. Familiarity with spa systems like Book4Time is a plus. Evans Hotels, LLC offers comprehensive benefits and growth opportunities.