Spa Lead Concierge

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Spa Lead Concierge to ensure exceptional guest experiences at a luxury resort. This role involves overseeing the spa's front desk operations, maintaining cleanliness, and providing top-notch customer service. The ideal candidate will possess exemplary guest service skills, a pleasant demeanor, and the ability to thrive in a fast-paced environment. Join a dynamic team dedicated to creating a relaxing and inviting atmosphere for guests while managing daily spa operations. If you have a passion for hospitality and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Excellent communication and guest service skills are essential.
• Ability to remain calm in a busy environment and manage multiple tasks.

Responsibilities

• Maintain cleanliness of the spa and assist with guest check-in and orientation.
• Supervise spa desk operations and manage supplies inventory.

Skills

Guest Service Skills

Communication Skills

Computer Skills

Team Player

Self-Motivated

Job description

Location

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado.

Job Description

The Spa Lead Concierge is responsible for guest satisfaction in the spa by providing and maintaining the highest standards of customer service and creating a feeling of comfort and relaxation for our guests while overseeing the desk staff. A spa lead is responsible for escorting guests to the locker room and relaxation area and enlightening them on their services. A lead will be responsible for back of house operations, assisting front desk schedulers, and maintaining high standards with cleaning and linen clean up. The spa lead is directly responsible for the Spa sense of arrival, cleanliness, and guest assistance. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required in addition to overseeing spa operations.

Responsibilities

• Maintain cleanliness and neatness of the Spa front desk and retail area, inside locker room, salon, and spa hallways.
• Know basic front desk operations, including assisting guests with locker set-up, robes, and sandals.
• Perform daily general cleaning and minor maintenance tasks in the facility.
• Responsible for opening and closing of the spa and the associated closing reports.
• Responsible for the general opening of the Spa facility (turning on lights, music, steam, etc.).
• Maintain the office supplies for the Journey Coordinators.
• Provide list to Asst. Spa Director/Supervisor when supplies are getting low.
• Provide training for Spa Soft, Joya Spa rituals for the perfect tour, and general guest service standards.
• Conduct MOS with Journey Coordinators on a monthly basis.
• Monitor Medallia for guest satisfaction scores and modify stand-up topics accordingly.
• Conduct daily standup meetings with am/pm Journey Coordinators.
• Maintain Salon bathrooms and restock supplies as needed.
• Order fruit and spa sundries from hotel purchasing department as needed.
• Responsible for checking in guests, providing guest orientation, and ensuring all linen towels and beverages are always clean, prepared, and well stocked.
• Maintain high standards in all guest areas.

Lead Duties/Requirements

• Daily supervision of spa desk, salon, and fitness operations.
• Inventory and ordering of Spa Desk supplies.
• Create and maintain Journey Coordinator Weekly Schedule, assist with labor management of schedule.
• Organize agenda for Monthly Department Journey Coordinator Meeting.
• Update Spa Reception Opening/Closing Checklists, SOP’s, Manuals.
• Inform team of 12 Day Forecast, VIP’s, Celebrities.
• Marketing Promotions and Events binder for Spa Reception.
• Update Marker Board in back room.
• Assist with Balancing the Books.
• Weekly Synergy walk-thru of entire Spa, Salon & Fitness.
• Maintain monthly Incentive Program.
• Assessment of Team, assist Supervisor with Reviews.
• Act as MOD for opening and closing shifts at Spa Desk.
• Report any issues to Supervisors and Spa Managers.

Qualifications

Qualification Requirements:

• Reading, writing, and oral proficiency demonstrating the ability to effectively communicate with our associates, members, and guests.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Computer skills to include basic office programs.
• Able to remain calm and professional in a busy environment.
• Able to stand for at least 7 hours per day and squat or bend to lift up to 30 lb. boxes.

Required Skills:

• Exemplary guest service skills.
• Ability to work under pressure without letting that pressure show to the guest.
• Self-motivated with a “can-do” positive attitude.
• Friendly, congenial personality.
• Able to manage multiple projects simultaneously.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Flexible and cooperative.