Spa Host

Heyday Skincare - Kirkland; Seattle (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading skincare company as a Customer Service Representative, where you will create a world-class guest experience. Your role includes providing exceptional service, educating clients about products, and supporting daily shop operations. We value flexibility and teamwork, ensuring a positive environment for both staff and clients.

Benefits

Bonus based on performance

Employee discounts

Opportunity for advancement

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Training and growth opportunities

Qualifications

• Outstanding customer service and problem-solving skills.
• Flexibility to work weekends and varying shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist with daily shop tasks including cleaning and maintenance.
• Support Skin Therapists during check-in and check-out.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement

Benefits/Perks

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Training and growth opportunities

Qualifications

• Outstanding customer service and problem-solving skills
• Ability to prioritize and multi-task within a fast-paced environment
• Able to initiate tasks and perform duties without direction
• Excellent communication skills
• Friendly and professional phone and email etiquette
• Must have superior organizational skills
• Flexibility to work weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. You are an expert in creating a world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Who we are:

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and powerful products that let you feel the difference.

• We’ve been named “Best Facial” by New York Magazine
• Performed over 500,000 facials
• We’ve tried countless products and collected valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.