Hosts - Lobster Shop

E3 Co. Restaurant Group; Seattle (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading restaurant group as a Front Desk Host at the Lobster Shop in Tacoma. You will be the first point of contact for guests, ensuring they feel welcomed and informed about the menu. This role requires a strong hospitality spirit and the ability to manage high-energy environments. Enjoy competitive pay and benefits while working in a vibrant waterfront setting.

Benefits

Health Insurance

Paid Time Off

401(k) Retirement Plan

Commuter Benefits

Employee Assistance Program

Dining Discounts

Education and Training Programs

Qualifications

• 2-3 years front desk experience required.
• Must be at least 18 years old.

Responsibilities

• Ensure guests feel welcome and appreciated.
• Communicate restaurant offerings graciously.

Skills

Communication

Hospitality

Stress Management

Tools

OpenTable

SevenRooms

Job description

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E3 Co. Restaurant Group is hiring Front Desk Hosts

• Location: Lobster Shop, Ruston Way, Tacoma WA.
• Concept: Fresh Pacific Northwest seafood, Prime Dry-Aged Steaks, and iconic lobster dishes alongside incredible wines and cocktails; high quality ingredients and thoughtful presentation.

We Create Unrivaled Experiences With Passion. Every Time!

Tacoma's premier waterfront restaurant, the Lobster Shop, located on Commencement Bay, is a decades-long mainstay of the local dining scene. Since opening in 1981, loyal guests return year after year for the friendly, knowledgeable service and the unbeatable views of Mount Rainier and the Olympics from every table. The seaside restaurant serves patrons fresh Pacific Northwest seafood, Prime Dry-Aged Steaks, and iconic lobster dishes alongside incredible wines and cocktails. In 2023, the Lobster Shop was remodeled, with an elevated new look and refreshed dining experience.

The Lobster Shop is managed and operated by E3 Restaurant Group. E3 Co is a value-driven company that holds integrity, safety, accountability, financial stability, communication, respect, work-life balance, and our legacy, as well as many other things, in very high regard and expect those same values to be held company-wide. We strive to be unrivaled, understand that it takes a whole team to achieve that, and take pride in fostering a work environment that promotes growth and positivity.

About the position

The Front Desk Host is the first person the guest sees and is responsible for the crucial first impression. It is the Host's job to ensure that each and every guest feels welcome, comfortable, and appreciated. The guest must feel that we will do everything possible to make certain that their needs are provided for. The Host must have a strong knowledge of what the restaurant has to offer them and be able to communicate this in a gracious and positive manner.

What we need from you

• 2 - 3 years front desk experience
• Reservation system experience (OpenTable, SevenRooms, etc.) preferred
• High volume experience preferred
• Open availability preferred
• Minimum 18 years of age
• Regular, reliable, predictable attendance required
• Able to lift 20 pounds
• Able to sustain high energy activities for extended periods, handle stress, and remain cool under pressure
• Can work on your feet for extended periods
• Exhibits excellent phone manners and communication skills
• Ability to take ownership of your work and be accountable for your actions
• A natural affinity for hospitality; kindness and graciousness towards others
• Must have stage presence at all times

Pay: Chart Host Starting Pay $18 plus tips (full range $18-20/hour). Runner Host $16.66 per hour plus tips.

Benefits (subject to eligibility):

• Health Insurance: medical, dental, vision, prescription, life insurance, long-term disability (work 30+ hours/week)
• Paid Time Off: accrue 1 hour of PTO for every 30 hours worked
• 401(k) Retirement Plan with company match (after 1 year and 1,000 hours)
• Commuter Benefits through Alice
• Employee Assistance Program
• Dining Discounts
• Education and Training Programs

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Food and Beverage Services

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