Spa Host

Heyday; Kirkland (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

As a Spa Host at a leading company, you will create a world-class guest experience by connecting with clients, educating them on services, and supporting daily operations. Your role is vital in ensuring guest satisfaction and operational efficiency.

Benefits

Performance-based bonuses

Employee discounts

Opportunities for advancement

Membership and product commissions

Training opportunities

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Support daily shop tasks including sanitizing, cleaning, and maintenance.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Job description

Join to apply for the Spa Host role at Heyday

Responsibilities

1. Provide high-level customer service and hospitality to clients.
2. Educate clients on current promotions, memberships, packages, and future appointments.
3. Assist with product re-stocking, sales, and returns.
4. Support daily shop tasks including sanitizing, cleaning, and maintenance.
5. Support Skin Therapists during check-in and check-out processes.
6. Collaborate with staff to ensure efficiency and camaraderie.
7. Assist in training and coaching new hires.

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Initiative to perform duties without direct supervision.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work weekends, opening, and closing shifts.

Benefits

• Performance-based bonuses.
• Employee discounts, including 35% on products and discounted facials.
• Opportunities for advancement and growth.
• Membership and product commissions.
• Training opportunities.

Job Summary

You are the foundation of our success, creating a world-class guest experience by connecting with guests, sharing product recommendations, and resolving questions.