Spa Guest Services Concierge

M Resort Spa Casino; Henderson (NV); On-site; USD 39,950,000 - 44,359,000; Full time

Job summary

PENN Entertainment is seeking a Spa/Salon receptionist in Henderson. The role handles phone answering, appointment bookings, guest greetings, and ensuring the Spa/Salon areas are clean and well-stocked.

Ideal candidates have 1 year of customer service experience, strong English communication, basic math skills, and familiarity with spa procedures. This is a full-time, on-site position with competitive base pay.

Qualifications

• 1 year of customer service experience, preferably in a spa or related environment.
• Excellent communication and customer service skills.
• Ability to read, write, and communicate verbally in English.
• Ability to perform basic math and accurately handle cash and credit transactions.
• Familiarity with spa treatments and procedures.

Responsibilities

• Answer phone and books appointments for Spa/Salon facilities and services.
• Greet guests and offers assistance and/or instruction in the use of the Spa/Salon facilities and services.
• Oversee the Spa/Salon facilities and issues towels and equipment to guests.
• Collect fees for Spa/Salon services from hotel and non-hotel guests; handles retail sales.
• Maintain all Spa/Salon facilities in clean and attractive condition.
• Maintain stock levels for all facility supplies.
• Report any safety hazards to Supervisor.
• Must provide courteous and friendly service to all guests and staff.
• Perform related work as requested.

Skills

Customer service

Communication skills

Cash handling

Basic math

Computer/invoicing

Education

High School Diploma or GED

Tools

Computer basics

Job description

PENN Entertainment is seeking a Spa/Salon receptionist in Henderson. The role handles phone answering, appointment bookings, guest greetings, and ensuring the Spa/Salon areas are clean and well-stocked.

Ideal candidates have 1 year of customer service experience, strong English communication, basic math skills, and familiarity with spa procedures. This is a full-time, on-site position with competitive base pay.