Spa & Guest Room Attendant

Wequassett; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Lake Austin Spa Resort is seeking a dedicated room attendant to clean and prepare guest rooms, spa and public areas to the highest standards. You will report maintenance deficiencies and handle guest requests in a professional and courteous manner, while maintaining a positive attitude and a supportive work environment.

ESSENTIAL FUNCTIONS include keeping spaces tidy, restocking supplies, maintaining professional guest interactions, and participating in training and staff meetings.

Qualifications

• Guest service oriented with the ability to interact professionally and courteously.
• Ability to work without constant direct supervision and stay at post as needed.
• Maintain a positive attitude and support a quality work environment.

Responsibilities

• Keep guest rooms, spa, and public areas clean and tidy.
• Restock supplies and amenities in guest rooms.
• Maintain eye contact and address guests professionally.
• Respond to guest questions and concerns courteously.
• Report maintenance deficiencies and safety hazards to management.
• Attend and participate in training and staff meetings.
• Comply with attendance policy.
• Assist laundry staff and report safety or engineering issues as needed.

Skills

Customer service

Communication

Professionalism

Teamwork

Job description

Description

PURPOSE:

Room attendants are responsible for cleaning and properly preparing guest room, spa and public areas, ensuring the highest stands of quality for our guests. thisposition is also responsible for reporting any maintenance deificiencies and handling guest requests or complaintsin a professional and courteous manner.

ESSENTIAL FUNCTIONS:

• Keep the guest rooms clean and tidy
• Restock guest room supplies and amenities.
• Maintain eye contact when addressing external and internal guests.
• Accommodate guests' questions and concerns professionally and courteously.
• Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in, and support training and staff meetings
• Communicate to management any occurrences involving staff or guests in the hotel that require attention
• Comply with LASR attendance policy.

ADDITIONAL RESPONSIBILITIES:

In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following:

• Assisting the laundry staff
• Reports and documents any observed safety hazards and engineering issues

KNOWLEDGE, SKILLS, AND ABILITIES:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job functions, with or without reasonable accommodation, using some other combination of skills and abilities.

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe

• Shared accountability
• Humility and kindness
• Creative problem solving
• Do well and do good
• Wellness Classes
• Employee Discounts
• Employee Recognition
• Complimentary Classes

Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives!

We are located on S Quinlan Rd, approximately 10 min into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

PROPÓSITO:

FUNCIONESESENCIALES:

RESPONSABILIDADESADICIONALES:

ACERCADELAKEAUSTINSPARESORT

Loquecreemos

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.