Resort Public Areas Ambassador

Lake Austin Spa Resort; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Lake Austin Spa Resort seeks a Public Area Attendant to maintain cleanliness and presentation of the resort's public spaces, including lobbies, corridors, restrooms, and outdoor areas. The role supports guest comfort and the overall guest experience.

The ideal candidate takes pride in detail, works well with others, and can handle cleaning tasks safely while remaining friendly and professional around guests.

Qualifications

• Previous housekeeping, janitorial, hotel, resort, or hospitality experience preferred but not required.
• Strong attention to detail and pride in quality work.
• Ability to work independently while also being a supportive team member.
• Excellent time-management and organizational skills.
• Ability to follow instructions and established cleanliness standards.
• Friendly, professional, and guest-focused demeanor.
• Ability to communicate effectively with guests and coworkers.
• Reliable and dependable attendance.
• Ability to work flexible schedules, including weekends and holidays as needed.
• Ability to stand, walk, bend, stoop, kneel, and lift throughout the workday.

Responsibilities

• Clean and maintain all assigned public areas throughout the resort, including lobbies, hallways, restrooms, guest gathering areas, offices, and other common spaces.
• Ensure public spaces are consistently clean, orderly, well-stocked, and beautifully presented.
• Dust, vacuum, sweep, mop, polish, and sanitize surfaces according to established resort standards.
• Clean and maintain public restrooms, ensuring they are fully stocked and presented to the highest standards.
• Empty trash and recycling receptacles and replace liners as needed.
• Maintain cleanliness around entrances, elevators, stairways, walkways, and other high-traffic areas.
• Monitor public areas throughout the day and address cleanliness or presentation needs promptly.
• Report maintenance concerns, safety hazards, damaged furnishings, or other issues to the appropriate department.
• Replenish supplies such as paper products, restroom amenities, and other guest-facing items.
• Assist with maintaining the cleanliness and presentation of outdoor public areas as assigned.
• Follow proper procedures for handling cleaning chemicals, equipment, and supplies.
• Operate cleaning equipment safely and properly.
• Respond courteously and professionally to guest questions and requests, directing guests to the appropriate team member when needed.
• Maintain awareness of guest activity and work efficiently while minimizing disruption to the guest experience.
• Work collaboratively with Housekeeping, Facilities, Front Office, and other resort departments.
• Follow all resort standards, safety procedures, and policies.
• Maintain a professional appearance and positive attitude at all times.
• Protect guest privacy and maintain confidentiality regarding guest information.
• Perform other duties as assigned by management.

Skills

Attention to detail

Teamwork

Time management

Communication

Reliability

Physical stamina

Job description

Lake Austin Spa Resort seeks a Public Area Attendant to maintain cleanliness and presentation of the resort's public spaces, including lobbies, corridors, restrooms, and outdoor areas. The role supports guest comfort and the overall guest experience.

The ideal candidate takes pride in detail, works well with others, and can handle cleaning tasks safely while remaining friendly and professional around guests.