Spa Guest Experience Specialist

Grand Reserve at The Meritage; Napa (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Grand Reserve at The Meritage in Napa, California, seeks a Spa Coordinator responsible for guest relations and service scheduling within the Spa. The candidate should possess excellent customer service skills, a basic knowledge of spa operations, and prior experience in sales or guest relations. You will ensure the spa area remains clean and organized while assisting guests with their needs. This role demands strong communication abilities and the capability to handle multiple tasks effectively, providing a satisfying experience for guests.

Qualifications

• No formal education required.
• 6 months prior sales or guest relations experience desired.
• Basic knowledge of spas and luxury hotel service standards.

Responsibilities

• Coordinate and schedule all spa services and appointments.
• Assist guests with obtaining information about amenities.
• Monitor guest areas to ensure cleanliness and organization.

Skills

Customer service skills

Problem-solving ability

Communication skills

Basic math skills

Job description

Grand Reserve at The Meritage in Napa, California, seeks a Spa Coordinator responsible for guest relations and service scheduling within the Spa. The candidate should possess excellent customer service skills, a basic knowledge of spa operations, and prior experience in sales or guest relations. You will ensure the spa area remains clean and organized while assisting guests with their needs. This role demands strong communication abilities and the capability to handle multiple tasks effectively, providing a satisfying experience for guests.