Spa Guest Experience Specialist

milk + honey; Fort Worth (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

PTO from Day One

401(k) with company match

Life & AD&D insurance

Product discounts – 40% off retail

Service discounts – spa/salon

Referral bonuses – up to $500

Loyalty/tenure bonus

Wellness gym discount

Return-to-work bonus

Volunteer time off

Job summary

milk + honey is seeking a friendly Concierge to craft exceptional guest experiences and educate guests on retail offerings and memberships. You will check guests in, review history, and rebook services to keep the schedule efficient, while collaborating with teammates to ensure smooth spa and salon operations.

Ideal candidates are warm, active listeners and brand ambassadors who embody our values of kindness, connection, integrity, inclusiveness and excellence.

Qualifications

• High school diploma or GED.
• Experience in beauty, wellness or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communications skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends and some holidays.
• Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.

Responsibilities

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Skills

Customer service

Active listening

Multitasking

Brand ambassador

Interpersonal communication

Education

High school diploma or GED

Job description

milk + honey is seeking a friendly Concierge to craft exceptional guest experiences and educate guests on retail offerings and memberships. You will check guests in, review history, and rebook services to keep the schedule efficient, while collaborating with teammates to ensure smooth spa and salon operations.

Ideal candidates are warm, active listeners and brand ambassadors who embody our values of kindness, connection, integrity, inclusiveness and excellence.