Spa Guest Experience Coordinator

The-Adolphus; Dallas (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

PTO exchange

Medical/Dental/Vision benefits

Maternity/Paternity leave

Pet insurance

401k matching

Student loan repayment

Job summary

The Adolphus in Dallas, TX is seeking a Spa Guest Experience Coordinator to warmly greet guests, answer questions, and manage appointments and transactions at the spa front desk. This full-time role requires delivering a welcoming atmosphere and providing information on spa services and products.

Responsibilities include greeting guests, assisting with questions, booking appointments, checking guests in, and processing charges for services rendered.

Qualifications

• Prior spa or guest services experience required.
• Ability to greet guests warmly and answer questions about services.
• Experience with scheduling and billing is preferred.

Responsibilities

• Greet guests at reception and answer calls with a smile.
• Assist guests with spa service queries and product information.
• Book appointments and check guests into the system.
• Process charges for services performed.

Skills

Guest services

Customer interaction

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Spa Guest Experience Coordinator

Full Time The Adolphus, Dallas, TX, US

2 days ago Requisition ID: 6850

Re cognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This allows them to connect, recommend services and answer any spa questions. This team members responsibilities include the greeting of all guests, answering phone calls with a smile on their face, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the system and charging for services performed.

Requested Tasks

• Maintain a clean reception area and a consistent presence at the desk
• Bill treatments accurately and in a timely manner
• Ensure any queries or concerns are addressed rapidly and professionally
• Prepare schedules for the next day’s arrivals, making sure treatments are booked accurately and in a suitable timeframe
• Knowledgeable of the type of treatments available and be able to give advice on treatment procedures
• Prior experience required
• Ability to read a guest's mood and work with them accordingly

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.