Spa Guest Experience Coordinator

Makeready LLC; Dallas, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO/PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k with company match

Student loan repayment program

Ancillary benefits

Job summary

The Adolphus in Dallas, part of Makeready LLC, seeks a Spa Guest Experience Coordinator to warmly greet guests, answer inquiries, and book spa appointments. The role requires efficient desk presence, accurate scheduling, and friendly service to enhance guest satisfaction at the hotel spa.

Responsibilities include coordinating bookings, guiding guests through spa services, and processing payments, ensuring smooth daily operations and a consistently welcoming atmosphere.

Qualifications

• Front desk and guest greeting experience.
• Ability to explain spa services and products.

Responsibilities

• Greet guests and maintain a welcoming reception.
• Answer calls with a smile and assist guests with inquiries.
• Book appointments and check guests in/out in the system.
• Process charges for services performed.

Skills

Guest services

Scheduling

Phone etiquette

Spa knowledge

Job description

Spa Guest Experience Coordinator

Full Time The Adolphus, Dallas, TX, US

Re cognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This allows them to connect, recommend services and answer any spa questions. This team members responsibilities include the greeting of all guests, answering phone calls with a smile on their face, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the system and charging for services performed.

Requested Tasks

• Maintain a clean reception area and a consistent presence at the desk
• Bill treatments accurately and in a timely manner
• Ensure any queries or concerns are addressed rapidly and professionally
• Prepare schedules for the next day’s arrivals, making sure treatments are booked accurately and in a suitable timeframe
• Knowledgeable of the type of treatments available and be able to give advice on treatment procedures
• Prior experience required
• Ability to read a guest's mood and work with them accordingly

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including:

• accommodating PTO/PTO exchange
• medical/dental/vision benefits
• maternity/paternity leave
• pet insurance
• company-matched dependent care & 401k
• student loan repayment program
• a wide range of additional ancillary benefits

The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self.

We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.