Spa General Manager: Lead Team, Elevate Guest Experience

Hand & Stone Massage and Facial Spa; Concord (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa in Concord, NC is seeking a high-impact General Manager to lead both the team and the business.

You’ll own spa performance, drive revenue, and develop a culture focused on guest experience and service excellence. The role offers base salary plus performance-based bonuses, with comprehensive benefits and a strong support system in a multi-unit organization.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• P&L experience strongly preferred.

Responsibilities

• Spa operations and overall performance.
• Sales growth, membership performance, and profitability.
• Key metrics, reporting, and P&L ownership.
• Recruit, hire, and retain a high-performing team.
• Lead, coach, and develop your team with a people-first mindset.

Skills

Leadership experience

Sales leadership

KPIs

P&L management

Communication

Job description

Hand & Stone Massage and Facial Spa in Concord, NC is seeking a high-impact General Manager to lead both the team and the business.

You’ll own spa performance, drive revenue, and develop a culture focused on guest experience and service excellence. The role offers base salary plus performance-based bonuses, with comprehensive benefits and a strong support system in a multi-unit organization.