Spa Front Desk & Reservations Agent

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical and dental benefits

Career development opportunities

Job summary

Fairmont Scottsdale Princess seeks a Spa Reservations Coordinator to deliver five-diamond service and manage bookings for a luxurious wellness journey. You are the first contact, ensuring warmth and professionalism from the initial call through the guest spa experience.

The role emphasizes booking precision with Book4Time, upholding safety standards, and collaborating with leadership to tailor guest experiences. English fluency required; Spanish is a plus.

Qualifications

• Experience in the spa or salon industry.
• Must be able to read, write, and speak English.

Responsibilities

• Consistently offers professional, engaging and friendly service
• Greet guests over the phone in a warm genuine manner
• Maintain a high level of professionalism in all aspects of job performance
• Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
• Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
• Communicate all changes, cancellations and additions to the back of house leadership team
• Promote a safe working environment by adhering to hotel health and safety standards
• Process transactions and adjustments in Book4Time daily
• Perform any duties and responsibilities as assigned including daily checklists

Skills

Spa industry experience

English proficiency

Spanish language (asset)

Tools

Book4Time

Job description

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

What's In It For You

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity at to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.

• Consistently offers professional, engaging and friendly service
• Greet guests over the phone in a warm genuine manner
• Maintain a high level of professionalism in all aspects of job performance
• Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
• Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
• Communicate all changes, cancellations and additions to the back of house leadership team
• Promote a safe working environment by adhering to hotel health and safety standards
• Process transactions and adjustments in Book4Time daily
• Perform any duties and responsibilities as assigned including daily checklists

Qualifications

• Experience working in the spa or salon industry
• Book4Time experience preferred
• Must be able to read, write, and speak English
• Bilingual in Spanish is an asset
• Basic computer skills required
• Adhere to Fairmont Scottsdale Princess grooming guidelines
• Constant standing and walking throughout shift

Your Team And Working Environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS