Spa Front Desk (PT)

Paséa Hotel & Spa – Huntington Beach, CA; Huntington Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Retail commission

Service charge where applicable

Job summary

Paséa Hotel & Spa in Huntington Beach, CA, seeks a Spa Coordinator/Attendant to help guide guests, manage appointments, and ensure seamless spa operations. The role supports front‑of‑house and back‑of‑house teams, maintaining spotless spa areas and coordinating with hotel departments to uphold service standards.

The ideal candidate has 6+ months' experience in spa or guest relations, strong communication skills, and a professional appearance.

Qualifications

• 6+ months of prior sales, guest relations, and/or spa experience.
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette.
• Strong communication and interpersonal skills with a commitment to guest satisfaction.
• Professional appearance and guest-facing demeanor.

Responsibilities

• Greet guests, provide spa orientation, and assist with amenities.
• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
• Escort guests to waiting areas or treatment rooms and support retail purchases.
• Open and close the spa, reconcile daily sales, and maintain accurate guest and room records.
• Address guest concerns within scope and escalate issues when needed.
• Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.
• Coordinate with Housekeeping, Engineering, Front Office for upkeep and special requests.

Tools

Microsoft Office

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentThe Spa Coordinator/Attendant plays a key role in delivering a seamless and memorable guest experience within the spa. This role supports both the front-of-house and back-of-house operations by assisting guests, maintaining facility cleanliness, coordinating appointments, and ensuring all spa areas are organized and fully stocked. The position requires exceptional customer service skills, strong attention to detail, and the ability to work collaboratively with spa leadership and other hotel departments to uphold service standards.This role is eligible for retail commission and service charge where applicable.WHAT YOU WILL ACCOMPLISHGreet guests, provide spa orientation, and assist with amenities.Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.Stock towels, linens, supplies, retail items, and guest amenities.Maintain working knowledge of spa services, treatments, amenities, and retail products.Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.Escort guests to waiting areas or treatment rooms and support retail purchases.Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.Address guest concerns within scope and escalate issues when needed.Support department meetings, review VIP lists, and prepare reports.WHAT YOU WILL BRING6+ months of prior sales, guest relations, and/or spa experienceBasic knowledge of spas, luxury hotel service standards, guest relations and etiquetteCommunication and interpersonal skills with a commitment to a high level of guest satisfactionGREAT IF YOU HAVEKnowledge of Microsoft Office.Ability to learn and use POS computer systems used at the hotel.-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.