Spa Front Desk Host

Pathways; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the skincare sector is seeking enthusiastic individuals to join their team. This role focuses on delivering exceptional customer service, educating clients on services, and maintaining a welcoming environment. As part of a high-growth company, you will have the opportunity to work collaboratively with a dedicated team, ensuring every client interaction is a positive one. If you are passionate about skincare and eager to contribute to a vibrant workplace, this is the perfect opportunity for you to shine and grow in your career.

Benefits

Competitive Hourly Wage

Membership and Product Commission

$5 facials

Friends & Family Discount on Services

35% Product Discount

Paid Sick Time

Medical, Dental, Vision Benefits for full-time employees

Paid Time Off for full-time employees

Flexible schedule

Opportunity for advancement

Qualifications

• Outstanding customer service and problem-solving skills are essential.
• Must have excellent communication skills and a positive attitude.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist in daily shop tasks, including cleaning and maintenance.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Multi-tasking

Positive Attitude

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About the Role

We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.

What You’ll Do

• Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
• Educate clients on current promotions, memberships, packages, and future appointments
• Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
• Maintain a positive attitude and take initiative
• Provide support to the Skin Therapists to ensure a successful check-in and check-out process
• Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the Host team
• Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways
• Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding
• Help with unpacking deliveries, taking out garbage and recycling.
• Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

The Ideal Candidate

• Must have outstanding customer service and problem-solving skills
• Must be confident when recommending memberships, packages, and product
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts

Benefits Highlights

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Competitive Hourly Wage
• Membership and Product Commission
• $5 facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.