Spa Front Desk Host

Heyday Skincare; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in skincare seeks dynamic individuals to provide exceptional customer service in a fast-paced environment. As a key member of the team, you will create memorable experiences for guests by connecting with them, sharing personalized product recommendations, and anticipating their needs. This role not only requires excellent communication and organizational skills but also the ability to thrive in a flexible work schedule, including weekends. If you're passionate about skincare and enjoy working in a collaborative atmosphere, this opportunity is perfect for you.

Qualifications

• Outstanding customer service and problem-solving skills are essential.
• Must be able to work a flexible schedule, including weekends.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on promotions, memberships, and packages.
• Assist with daily shop tasks and maintain a positive attitude.

Skills

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Flexibility

Job description

Qualifications:

• Outstanding customer service and problem-solving skills
• Confidence when recommending memberships, packages, and products
• The ability to prioritize and multi-task within a fast-paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and ability to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities:

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture

About Heyday
At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and robust products that let you feel the difference.