Spa Front Desk Host

Heyday Skincare - Cobble Hill; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in skincare is seeking passionate individuals to join their team. As a vital part of the organization, you will create memorable guest experiences by connecting with clients, providing expert product recommendations, and anticipating their needs. This role requires outstanding customer service and problem-solving skills, along with the ability to thrive in a fast-paced environment. If you are enthusiastic about skincare and enjoy working in a collaborative atmosphere, this opportunity is perfect for you. Join a company that values every day as your Heyday, and help clients achieve their healthiest skin while building a rewarding career.

Qualifications

• Outstanding customer service and problem-solving skills are essential.
• Must have excellent communication and organizational skills.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on promotions, memberships, and packages.

Skills

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Multi-tasking ability

Flexibility to work non-traditional hours

Job description

Qualifications:

1. Outstanding customer service and problem-solving skills
2. Confidence when recommending memberships, packages, and products
3. The ability to prioritize and multi-task within a fast-paced environment
4. Initiate tasks and perform duties without direction
5. Excellent communication skills and ability to work with a wide range of personalities
6. Superior organizational skills
7. Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary:

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities:

1. Provide high-level customer service and hospitality to clients
2. Educate clients on current promotions, memberships, packages, and future appointments
3. Assist with re-stocking products
4. Help with daily shop tasks and projects
5. Maintain a positive attitude and take initiative
6. Work as a cohesive team with all Heyday staff members
7. Assist with the training and coaching of new hires for the Host team
8. Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture

About Heyday: At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and robust products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and collected valuable skincare data throughout.

Oh, and the word Heyday... means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.