Spa Front Desk & Guest Experience Specialist

Opal Sands Resort; Clearwater Beach (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meals while on the job

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Opal Sands Resort in Clearwater Beach, FL seeks a Spa Front Desk Receptionist to greet guests, answer calls, assist with spa questions, book appointments and process check-ins and payments. You will also help with locker room and relaxation area cleaning as needed.

Responsibilities include punctual attendance, opening/closing per SOPs, promoting spa services, and maintaining a professional, confidential, and welcoming atmosphere for all guests.

Qualifications

• Must be detail-oriented and have ability to multi-task.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.

Responsibilities

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company's assets;
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Maintain a Spa Desk Bank.
• Answer the phone promptly and use the guest's name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests' questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Skills

Customer service

Multi-tasking

Communication

Detail-oriented

Money handling

Team player

Friendly personality

Job description

Opal Sands Resort in Clearwater Beach, FL seeks a Spa Front Desk Receptionist to greet guests, answer calls, assist with spa questions, book appointments and process check-ins and payments. You will also help with locker room and relaxation area cleaning as needed.

Responsibilities include punctual attendance, opening/closing per SOPs, promoting spa services, and maintaining a professional, confidential, and welcoming atmosphere for all guests.