Spa Front Desk & Guest Experience Associate

Massage Envy; Lynnwood (WA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) - FT

Paid time off for all employees

Employee referral bonus program

Employee Assistance Program

Discounted and free services

40% off skincare products

Commissions

Job summary

Massage Envy Lynnwood is hiring for a client-facing role that involves greeting clients, scheduling sessions, and explaining services. The position emphasizes friendly, low-pressure conversations and customer care in a skincare and wellness setting.

Ideal candidates have 2+ years of experience, are 18+, and seek long-term employment. Full-time team members enjoy healthcare, 401(k), PTO, and staff discounts as part of a collaborative, growth-oriented environment.

Qualifications

• Must have 2+ years work experience
• Must be looking for long term employment (1+ year)
• Must be at least 18 years old

Responsibilities

• Check clients in and out of sessions
• Schedule appointments
• Explain services to members and guests
• Provide account assistance
• Update payment methods
• Clean and maintain the clinic daily
• Perform client follow ups (not sales calls)
• Assist service providers with upgrades and other needs

Skills

Customer service

Communication

Sales in skincare/retail

Job description

Massage Envy Lynnwood is hiring for a client-facing role that involves greeting clients, scheduling sessions, and explaining services. The position emphasizes friendly, low-pressure conversations and customer care in a skincare and wellness setting.

Ideal candidates have 2+ years of experience, are 18+, and seek long-term employment. Full-time team members enjoy healthcare, 401(k), PTO, and staff discounts as part of a collaborative, growth-oriented environment.