Spa Front Desk Coordinator

Fairfield Inn and Suites; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a uniquely different hospitality company that values culture, humor, and exceptional service. This role requires a passionate individual who thrives in a guest service environment, particularly in a spa setting. You will play a key role in creating a motivating atmosphere while delivering a Four Diamond Level of service. If you have a friendly personality, excellent communication skills, and a commitment to teamwork, this opportunity is perfect for you. Be part of a team that embraces innovation and continuously strives for excellence in customer engagement and service.

Qualifications

• 2+ years of experience in a guest service environment, preferably in a spa.
• Strong communication and multi-tasking abilities are essential.

Responsibilities

• Provide exceptional guest service and maintain a motivating work environment.
• Operate spa booking systems and assist with retail product up-selling.

Skills

Guest service skills

Detail-oriented

Communication skills

Basic computer skills

Multi-tasking

Team player

Enthusiasm

Tools

Spa online booking systems

POS systems

Job description

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You will need to have the ability to create a motivating work environment driving our Whatever It Takes attitude, and have a strong passion for excellence and guest service. The ideal candidate will strive to continuously evolve and improve their performance in order to provide a Four Diamond Level of service for all guests each and every day.

Duties and Responsibilities

• At least 2 years of experience in guest service environment, spa setting preferred
• Must be detail-oriented and have the ability to multi-task
• Excellent communication, listening, and basic computer skills
• Prior experience in operating Spa online booking systems, POS and up-selling retail products and services to clients.
• Must have enthusiasm and possess excellent guest service skills
• Enjoy working with people and have a friendly and outgoing personality
• Must be a team player
• Flexible schedule and ability to work on weekends and holidays

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.