Spa Front Desk Coordinator

Fairfield Inn and Suites; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a uniquely different hospitality company that values culture, humor, and exceptional service. This role requires a passionate individual who can create a motivating work environment and deliver a Four Diamond Level of service to guests. You will be part of a team that embraces innovation and strives for excellence in guest experiences. If you enjoy working with people and have a friendly personality, this opportunity is perfect for you. Be part of a company that is committed to continuous improvement and exceptional customer service, making every guest interaction memorable.

Qualifications

• 2+ years of experience in a guest service environment, spa setting preferred.
• Must be detail-oriented with excellent communication and computer skills.

Responsibilities

• Provide exceptional guest service and maintain a motivating work environment.
• Operate spa booking systems and assist in retail product up-selling.

Skills

Guest Service Skills

Communication Skills

Detail-oriented

Multi-tasking

Computer Skills

Team Player

Flexibility

Tools

Spa Online Booking Systems

POS Systems

Job description

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service, and team orientation. You will need to have the ability to create a motivating work environment driving our Whatever It Takes attitude, and have a strong passion for excellence and guest service. The ideal candidate will strive to continuously evolve and improve their performance in order to provide a Four Diamond Level of service for all guests each and every day.

Duties and Responsibilities

• At least 2 years of experience in a guest service environment, spa setting preferred.
• Must be detail-oriented and have the ability to multi-task.
• Excellent communication, listening, and basic computer skills.
• Prior experience in operating Spa online booking systems, POS, and up-selling retail products and services to clients.
• Must have enthusiasm and possess excellent guest service skills.
• Enjoy working with people and have a friendly and outgoing personality.
• Must be a team player.
• Flexible schedule and ability to work on weekends and holidays.

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment, and online and in-person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.