Spa Front Desk Concierge - PT

Callaway Resort & Gardens; Pine Mountain (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Callaway Resort & Gardens in Pine Mountain, GA is seeking a part-time Front Desk/Guest Services Associate for the Spa area. You will check guests in and out, process payments, and provide information to guests while maintaining accurate records and gift-card operations.

Flexibility for weekends/holidays is required. Prior guest service experience is preferred, and candidates should present professionally, stand for long periods, and lift up to 50 pounds with assistance.

Qualifications

• Excellent guest service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Customer service experience preferred.
• Flexibility to work weekends and holidays.
• Professional appearance and demeanor.
• Part-time position with the possibility of full-time employment.
• Ability to stand for prolonged periods and lift up to 50 pounds with assistance.

Responsibilities

• Provide excellent guest service and serve as an information source for all guests.
• Check guests in and out of the Spa, collect payment and reconcile transactions.
• File registration cards, create gift cards and re-stock inventory.
• Run reports as needed to maintain accurate records.
• Always display a professional appearance and demeanor.
• Work independently following prescribed standard operating procedures.
• Perform under pressure and multi-task in a fast-paced environment.

Skills

Guest service

Communication

Multi-tasking

Tools

Basic office software

Job description

Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Responsibilities

• Provide excellent guest service and serve as an information source for all guests
• Check guests in and out of the Spa, collect payment and reconcile transactions
• File registration cards, create gift cards and re-stock inventory
• Run reports as needed to maintain accurate records
• Always display a professional appearance and demeanor
• Work independently following prescribed standard operating procedures
• Perform under pressure and multi-task in a fast-paced environment

Requirements

• Excellent guest service and communication skills
• Ability to work independently following prescribed standard operating procedures
• Knowledge of basic office programs, but computer skills are not required
• Ability to multi-task and perform under pressure
• Customer service experience preferred
• Flexibility to work weekends and holidays
• Professional appearance and demeanor
• Part-time position with the possibility of full-time employment
• Ability to stand for prolonged periods and lift moderate to heavy objects (up to 50 pounds with assistance)

Qualifications

Skills

Required

Communication Skills

Novice

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.