Spa Front Desk Concierge (Flexible Shifts)

thelaskeestatenh; Tilton (NH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Lake Estate on Winnisquam in Tilton, NH, is seeking a friendly Spa Receptionist to greet guests, answer phones, schedule appointments, and oversee the front desk with a warm, professional demeanor.

This role requires excellent communication and a flexible schedule including evenings and weekends, with responsibilities that include managing client records, processing payments, assisting with spa product sales, and guiding guests through tours of the spa.

Qualifications

• 2+ years of experience in a customer service or hospitality role.
• Excellent communication and people skills.
• Flexible schedule to meet spa operations, including nights and weekends.
• Prior experience in a spa or wellness center preferred.

Responsibilities

• Greet and welcome clients, ensuring a positive and comfortable experience.
• Answer phone calls and respond to emails promptly and professionally.
• Address client inquiries regarding spa services, treatments, packages, and promotions.
• Handle customer complaints and resolve issues efficiently.
• Provide tours of the spa facility and assist with check-in procedures.
• Schedule and manage appointments for spa treatments and services.
• Confirm, cancel, and reschedule appointments as needed.
• Maintain accurate records of client appointments and preferences.
• Manage the front desk area, ensuring it is clean, organized, and welcoming.
• Process payments and maintain accurate records of client transactions.
• Assist with inventory management, ordering, and selling spa products.

Skills

Customer service

Communication skills

Flexible schedule

Job description

The Lake Estate on Winnisquam in Tilton, NH, is seeking a friendly Spa Receptionist to greet guests, answer phones, schedule appointments, and oversee the front desk with a warm, professional demeanor.

This role requires excellent communication and a flexible schedule including evenings and weekends, with responsibilities that include managing client records, processing payments, assisting with spa product sales, and guiding guests through tours of the spa.