Spa Front Desk Concierge at Luxury Lakeside Resort

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer match

Paid Time Off and Paid Holidays

Short-term and Long-term Disability

Critical Illness and Accident

Associate Relief Fund

Weekly meal subsidies

Golf and resort amenity access

Discounts on retail and dining

Job summary

Horseshoe Bay Resort is seeking a Spa Front Desk Concierge to serve as the primary contact for Bayside Spa & Fitness guests. You will handle reception, appointment coordination, and occasional retail support with a service‑driven focus.

The ideal candidate is guest-focused, detail-oriented, and passionate about hospitality, wellness, and guest engagement. This is a full-time, on-site role at Horseshoe Bay Resort in Texas.

Qualifications

• Previous customer service experience.
• High school diploma or equivalent.
• Basic computer proficiency and math skills.
• Strong communication, interpersonal, and telephone etiquette skills.
• Ability to anticipate and meet guest needs in a service-focused environment.
• Preferred experience in a spa, fitness, hospitality, or wellness setting.

Responsibilities

• Manage daily opening and closing of spa and fitness facilities.
• Greet guests and manage check-in/check-out.
• Schedule, modify, and cancel appointments with accuracy.
• Upsell and cross-sell services, packages, and retail items.
• Provide knowledge of spa treatments, fitness classes, and facilities.
• Maintain awareness of service contraindications and product knowledge.
• Conduct facility tours and assist guests with inquiries.
• Deliver consistently high standards of guest service.

Skills

Customer service

Computer basics

Math skills

Communication

Telephone etiquette

Guest needs anticipation

Education

High school diploma or equivalent

Some college

Job description

Horseshoe Bay Resort is seeking a Spa Front Desk Concierge to serve as the primary contact for Bayside Spa & Fitness guests. You will handle reception, appointment coordination, and occasional retail support with a service‑driven focus.

The ideal candidate is guest-focused, detail-oriented, and passionate about hospitality, wellness, and guest engagement. This is a full-time, on-site role at Horseshoe Bay Resort in Texas.