Spa Front Desk - Concierge

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer match

Paid Time Off and Paid Holidays

Short-term and Long-term Disability

Critical Illness and Accident

Associate Relief Fund

Weekly meal subsidies

Golf and resort amenity access

Discounts on retail and dining

Job summary

Horseshoe Bay Resort is seeking a Spa Front Desk Concierge to serve as the primary contact for Bayside Spa & Fitness guests. You will handle reception, appointment coordination, and occasional retail support with a service‑driven focus.

The ideal candidate is guest-focused, detail-oriented, and passionate about hospitality, wellness, and guest engagement. This is a full-time, on-site role at Horseshoe Bay Resort in Texas.

Qualifications

• Previous customer service experience.
• High school diploma or equivalent.
• Basic computer proficiency and math skills.
• Strong communication, interpersonal, and telephone etiquette skills.
• Ability to anticipate and meet guest needs in a service-focused environment.
• Preferred experience in a spa, fitness, hospitality, or wellness setting.

Responsibilities

• Manage daily opening and closing of spa and fitness facilities.
• Greet guests and manage check-in/check-out.
• Schedule, modify, and cancel appointments with accuracy.
• Upsell and cross-sell services, packages, and retail items.
• Provide knowledge of spa treatments, fitness classes, and facilities.
• Maintain awareness of service contraindications and product knowledge.
• Conduct facility tours and assist guests with inquiries.
• Deliver consistently high standards of guest service.

Skills

Customer service

Computer basics

Math skills

Communication

Telephone etiquette

Guest needs anticipation

Education

High school diploma or equivalent

Some college

Job description

About The Resort

Experience the lake life at Horseshoe Bay Resort, where genuine Texas hospitality meets luxury. Nestled along the shores of Lake LBJ in the Texas Hill Country, the resort spans 17,000 acres and offers access to world-class golf, outdoor recreation, and a vibrant community just outside Austin.

At Horseshoe Bay Resort, we are committed to fostering a culture where team members are empowered to grow, succeed, and build rewarding careers.

Description

Spa Front Desk

About The Resort

Experience the lake life at Horseshoe Bay Resort, where genuine Texas hospitality meets luxury. Nestled along the shores of Lake LBJ in the Texas Hill Country, the resort spans 17,000 acres and offers access to world-class golf, outdoor recreation, and a vibrant community just outside Austin.

At Horseshoe Bay Resort, we are committed to fostering a culture where team members are empowered to grow, succeed, and build rewarding careers.

Position Overview

The Spa Front Desk Concierge serves as the primary point of contact for guests at Bayside Spa & Fitness. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment coordination, and retail support, including occasional coverage at the Tennis Retail Boutique.

The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement.

Key Responsibilities

• Manage the daily opening and closing of spa and fitness facilities in accordance with established procedures
• Greet guests and facilitate seamless check-in and check-out experiences
• Schedule, modify, and cancel spa and fitness appointments with accuracy
• Promote and recommend services, packages, and retail items through effective upselling and cross-selling
• Provide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenities
• Maintain awareness of service contraindications and product knowledge
• Conduct facility tours and assist guests with general inquiries
• Ensure a consistently high standard of customer service and guest satisfaction

Qualifications

Required

• Previous customer service experience
• High school diploma or equivalent
• Basic computer proficiency and math skills
• Strong communication, interpersonal, and telephone etiquette skills
• Ability to anticipate and meet guest needs in a service-focused environment

Preferred

• Experience in a spa, fitness, hospitality, or wellness setting

Core Competencies

• Professional, positive, and energetic demeanor
• Strong multitasking and organizational skills
• Ability to perform effectively in a fast-paced environment
• Team-oriented mindset with strong collaboration skills

Compensation & Benefits

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid Time Off and Paid Holidays
• Short-term and Long-term Disability
• Critical Illness and Accident Insurance
• Associate Relief Fund

Additional Perks

• Weekly meal subsidies
• Golf and resort amenity access*
• Discounts on retail and dining at the resort
• Employee discounts at Crescent Hotels & Resorts nationwide
• Professional development opportunities, including the Manager-in-Training (MIT) program
• Associate events and engagement activities
• Amenities based on availability and business levels

Why Join Us?

Whether you are building your career or looking for your next opportunity, Horseshoe Bay Resort offers a dynamic environment where you can grow professionally while working in a one-of-a-kind destination.

Qualifications

Education

• Some college (Preferred)
• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.