Spa Front Desk - Concierge

The Crescent Hotels Group; Horseshoe Bay (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Golf and resort amenity access

Discounts on retail and dining at the 

Employee discounts at Crescent Hotels

Weekly meal subsidies

Paid Time Off and Paid Holidays

401(k) with employer match

Job summary

Horseshoe Bay Resort, a luxury lakeside destination in Texas, seeks a Spa Front Desk Concierge to deliver outstanding guest service at Bayside Spa & Fitness. You will handle reception, appointments, and retail support, with occasional coverage at the Tennis Retail Boutique.

The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement, thriving in a fast-paced resort setting.

Qualifications

• High school diploma or equivalent is required.
• Basic computer proficiency and math skills are required.
• Strong communication, interpersonal, and telephone etiquette skills are required.
• Ability to anticipate and meet guest needs in a service-focused environment is required.
• Experience in a spa, fitness, hospitality, or wellness setting is preferred.

Responsibilities

• Manage the daily opening and closing of spa and fitness facilities in accordance with established procedures
• Greet guests and facilitate seamless check-in and check-out experiences
• Schedule, modify, and cancel spa and fitness appointments with accuracy
• Promote and recommend services, packages, and retail items through effective upselling and cross-selling
• Provide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenities
• Maintain awareness of service contraindications and product knowledge
• Conduct facility tours and assist guests with general inquiries
• Ensure a consistently high standard of customer service and guest satisfaction

Skills

Strong communication skills

Interpersonal skills

Telephone etiquette

Basic computer proficiency

Math skills

Spa/hospitality experience (preferred)

Education

High School diploma or equivalent

Some college or better (preferred)

Job description

Description

About the Resort

Experience the lake life at Horseshoe Bay Resort, where genuine Texas hospitality meets luxury. Nestled along the shores of Lake LBJ in the Texas Hill Country, the resort spans 17,000 acres and offers access to world-class golf, outdoor recreation, and a vibrant community just outside Austin.

At Horseshoe Bay Resort, we are committed to fostering a culture where team members are empowered to grow, succeed, and build rewarding careers.

Position Overview

The Spa Front Desk Concierge serves as the primary point of contact for guests at Bayside Spa & Fitness. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment coordination, and retail support, including occasional coverage at the Tennis Retail Boutique.

The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement.

Key Responsibilities

• Manage the daily opening and closing of spa and fitness facilities in accordance with established procedures
• Greet guests and facilitate seamless check-in and check-out experiences
• Schedule, modify, and cancel spa and fitness appointments with accuracy
• Promote and recommend services, packages, and retail items through effective upselling and cross-selling
• Provide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenities
• Maintain awareness of service contraindications and product knowledge
• Conduct facility tours and assist guests with general inquiries
• Ensure a consistently high standard of customer service and guest satisfaction

Qualifications

Required

• High school diploma or equivalent
• Basic computer proficiency and math skills
• Strong communication, interpersonal, and telephone etiquette skills
• Ability to anticipate and meet guest needs in a service-focused environment

Preferred

• Experience in a spa, fitness, hospitality, or wellness setting

Core Competencies

• Professional, positive, and energetic demeanor
• Strong multitasking and organizational skills
• Ability to perform effectively in a fast-paced environment
• Team-oriented mindset with strong collaboration skills
• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid Time Off and Paid Holidays
• Short-term and Long-term Disability
• Critical Illness and Accident Insurance
• Associate Relief Fund
• Weekly meal subsidies
• Golf and resort amenity access*
• Discounts on retail and dining at the resort
• Employee discounts at Crescent Hotels & Resorts nationwide
• Professional development opportunities, including the Manager-in-Training (MIT) program
• Associate events and engagement activities

*Amenities based on availability and business levels

Why Join Us?

Whether you are building your career or looking for your next opportunity, Horseshoe Bay Resort offers a dynamic environment where you can grow professionally while working in a one-of-a-kind destination.

Qualifications

Education

Required

High School or better.

Preferred

Some college or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.