Spa Receptionist

Highgate; San Francisco (CA); Presencial; USD 30 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

Resumo da oferta

Highgate Hotels' Huntington Spa in San Francisco is seeking a detail‑driven Spa Receptionist to warmly welcome guests, manage reservations, check‑ins and check‑outs, and guide clients through their spa journey with grace and professionalism.

You will handle payments, coordinate with therapists, upsell treatments and retail, maintain a calm, luxurious front desk and retail area, and support operations to ensure an outstanding guest experience.

Qualificações

• Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred.
• Exceptional communication, interpersonal, and guest-service skills.
• Strong multitasking abilities and comfort working in a fast-paced, serene environment.
• Proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody).
• Professional appearance and polished demeanor.
• Flexible availability, including weekends and holidays.
• Warm, gracious, and naturally service-oriented.
• Highly organized, detail-focused, and proactive.
• Confident in recommending services and retail products.
• Able to remain calm, composed, and guest-focused under pressure.
• Team player with a positive, solution-oriented attitude.

Responsabilidades

• Welcome guests warmly, providing an attentive and polished greeting upon arrival.
• Escort or direct guests through their spa journey, ensuring comfort and clarity.
• Anticipate guest needs and respond promptly to requests, preferences, and concerns.
• Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.
• Maintain a calm, luxurious atmosphere in the reception and retail areas.
• Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.
• Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations.
• Optimize the schedule to maximize therapist productivity and guest satisfaction.
• Handle guest check-ins and check-outs efficiently, including payment processing and charges.
• Answer emails, calls, and inquiries promptly and professionally.
• Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs.
• Ensure retail displays are immaculate, fully stocked, and visually appealing.
• Support monthly inventory counts, restocking, and reporting.
• Promote spa promotions, special packages, and seasonal experiences.
• Communicate guest information, preferences, or special requests to therapists and spa leadership.
• Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces.
• Assist with locker room or facility needs during peak times (as needed).
• Participate in daily briefings and contribute to a collaborative team environment.
• Handle sensitive guest information with confidentiality.
• Follow all cash-handling policies and financial protocols.
• Maintain knowledge of spa safety procedures and emergency protocols.
• Ensure adherence to brand standards, SOPs, and service guidelines.

Conhecimentos

Exceptional communication

Guest service

Multitasking

Polished demeanor

Team player

Ferramentas

Book4Time

SpaSoft

Mindbody

Descrição da oferta de emprego

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.

Overview

The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations.

Responsibilities

• Welcome guests warmly, providing an attentive and polished greeting upon arrival.
• Escort or direct guests through their spa journey, ensuring comfort and clarity.
• Anticipate guest needs and respond promptly to requests, preferences, and concerns.
• Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.
• Maintain a calm, luxurious atmosphere in the reception and retail areas.
• Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.
• Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations.
• Optimize the schedule to maximize therapist productivity and guest satisfaction.
• Handle guest check-ins and check-outs efficiently, including payment processing and charges.
• Answer emails, calls, and inquiries promptly and professionally.
• Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs.
• Ensure retail displays are immaculate, fully stocked, and visually appealing.
• Support monthly inventory counts, restocking, and reporting.
• Promote spa promotions, special packages, and seasonal experiences.
• Communicate guest information, preferences, or special requests to therapists and spa leadership.
• Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces.
• Assist with locker room or facility needs during peak times (as needed).
• Participate in daily briefings and contribute to a collaborative team environment.
• Handle sensitive guest information with confidentiality.
• Follow all cash-handling policies and financial protocols.
• Maintain knowledge of spa safety procedures and emergency protocols.
• Ensure adherence to brand standards, SOPs, and service guidelines.

Qualifications

• Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred.
• Exceptional communication, interpersonal, and guest-service skills.
• Strong multitasking abilities and comfort working in a fast-paced, serene environment.
• Proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody, etc.).
• Professional appearance and polished demeanor.
• Flexible availability, including weekends and holidays.
• Warm, gracious, and naturally service-oriented.
• Highly organized, detail-focused, and proactive.
• Confident in recommending services and retail products.
• Able to remain calm, composed, and guest-focused under pressure.
• Team player with a positive, solution-oriented attitude.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on [10/13/2026] and will remain open for at least 75 days.