Spa Experience Lead: Guest Bliss & Team Growth

L'Auberge de Sedona; Sedona (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

L’Auberge de Sedona in Sedona, AZ is seeking a Spa Supervisor to lead our Rock Spa team and elevate guest experiences. You will oversee daily operations, schedule shifts, and mentor staff to deliver serene, personalized service.

Responsibilities include booking appointments, promoting treatments, ensuring spotless spaces, and maintaining exceptional guest relations both in person and by phone. Flexibility with evenings and weekends is required.

Qualifications

• Minimum two years of supervisory experience, preferably in a spa setting.
• Strong organizational and guest service skills; able to work efficiently under deadlines with attention to detail.
• Clear, positive communication skills for interacting with guests in person and by phone.
• Ability to identify and respond appropriately to emergency situations.
• Demonstrated ability to foster a positive, collaborative work environment.
• Skilled in managing challenging interactions with patience, tact, and diplomacy.
• Flexible schedule availability, including evenings and weekends.

Responsibilities

• Oversee daily spa operations and guest services to ensure a tranquil guest experience.
• Schedule shifts and train staff to maintain a cohesive and efficient team.
• Book appointments and coordinate spa experiences to maximize guest satisfaction.
• Maintain a spotless and inviting spa environment with well-stocked supplies.
• Promote treatments and product recommendations to guests while staying current on service offerings.

Skills

Team Harmony

Spa Experiences

Guest Service

Sanitation & Cleanliness

Product Knowledge

Job description

L’Auberge de Sedona in Sedona, AZ is seeking a Spa Supervisor to lead our Rock Spa team and elevate guest experiences. You will oversee daily operations, schedule shifts, and mentor staff to deliver serene, personalized service.

Responsibilities include booking appointments, promoting treatments, ensuring spotless spaces, and maintaining exceptional guest relations both in person and by phone. Flexibility with evenings and weekends is required.