Spa Experience Concierge — Wellness & Guest Care

Omni Hotels & Resorts; Boston (MA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching after one year

Complimentary meals

Generous Paid Time Off after 90 days

Discounted associate rates at Omni

Job summary

Omni Hotels & Resorts in Boston seeks a Spa Attendant to uphold luxury service across the spa, locker rooms, and lounge areas. You will greet guests, ensure cleanliness, and guide visitors through facilities to enhance relaxation and balance.

The role requires standing for long shifts, flexible hours including nights and weekends, and a commitment to warm, professional guest care. Complimentary meals and exclusive staff benefits apply.

Qualifications

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours including nights, weekends, and holidays.
• Passion for warm, engaging, and personalized service.
• Must meet standards of appearance and maintain high personal hygiene.
• Ability to handle stressful and busy hotel operations with composure.

Responsibilities

• Provide the highest possible standard of treatment, creating a sensory journey for guests helping them to rest, relax and regain balance.
• Welcome, check-in and familiarize all guests and members with the locker room and facilities.
• Maintain the highest standards of cleanliness, neatness, and organization in spa locker rooms, pool areas, and fitness studio.
• Perform reception desk duties such as conducting tours and using spa software.
• Provide personal attention and ensure a pleasant visit for each guest.
• Relay product and service benefits to clients with confidence.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Skills

Customer service

Job description

Omni Hotels & Resorts in Boston seeks a Spa Attendant to uphold luxury service across the spa, locker rooms, and lounge areas. You will greet guests, ensure cleanliness, and guide visitors through facilities to enhance relaxation and balance.

The role requires standing for long shifts, flexible hours including nights and weekends, and a commitment to warm, professional guest care. Complimentary meals and exclusive staff benefits apply.