Spa Events Coordinator

Sisley Spa at The Dominick Hotel; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Matching

Paid Time Off

Volunteer Time Off

Retail Discounts

Job summary

The SpaEvents Coordinator role at Trilogy Spa Holdings supports the Sales & Events Team, reporting to the VP of Operations. This entry-level position handles group bookings and ensures a smooth reservation and event experience for guests at TheRed Rock Spa, Green Valley Ranch by Well & Being, and The Spa at Palms.

You will work with multiple departments, maintain attention to detail, and help with marketing and photoshoots as needed.

Qualifications

• Requires a minimum of a 2-year college Associate’s degree or equivalent education and experience.
• Polished, professional demeanor with strong written and verbal English.
• Highly organized with attention to detail and ability to multi-task in a spa environment.
• Proficient in Microsoft Office; experience with Spa Soft, Booker, and Book4Time preferred.
• Previous experience in Spa Group Sales or Event coordination within a luxury spa or hotel is desirable.

Responsibilities

• Provide administrative support to Sales & Events Team and VP of Operations.
• Manage group bookings and ensure seamless reservations and events for groups.
• Enter data, file, and email efficiently.
• Book all new groups and Spa’rty events into Spa Soft and Book4Time.
• Coordinate with Group Sales Manager on events and assist with marketing efforts.

Skills

Attention to detail

Organizational skills

Event planning

English proficiency

Team collaboration

Education

Associate degree

Tools

Spa Soft

Booker

Book4Time

Microsoft Office

Job description

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

JOB SUMMARY

TheSpaEvents Coordinator will play a key role in providing administrative support to the Sales & Events Team, reporting to the VP of Operations. This entry level position will assist with managing group bookings, ensuring accuracy and a seamless reservation and event experience for group guests at TheRed Rock Spa by Well & Being, Green Valley Ranch by Well & Being, and The Spa at Palms locations. The ideal candidate will have a strong attention to detail, exceptional organizational skills, a passion for event planning, and the ability to collaborate effectively with various departments to meet guest expectations.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Provide general administrative support, including, but not limited to: data entry, filing, and emailing.
• Responsible for booking all new groups and Spa’rty’s into Spa Soft and Book4Time.
• Ensure all event items are ordered ahead of scheduled Spa’rty groups.
• Work closely with the Group Sales Manager on new Spa events.
• Assist the Group Sales Manager with marketing efforts and photo shoots, as needed.

REQUIRED EDUCATION AND PREFFERED EXPERIENCE

• A minimum of 2 year College Associates Degreeor any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, timely and detailed-oriented.
• Must exhibit the ability to multi-task and work well within a team.
• Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft experience preferred.
• Previous experience in Spa Group Sales or Event coordination within a luxury spa or hotel environment is desirable.
• Ability to work independently and take initiative with minimal supervision.
• Ability to respond to guest and employee concerns with urgency and professionalism.
• Must be proficient in Microsoft Office (Outlook, Word, Excel).
• Previous experience with Booker, Book4Time, Spa Soft preferred.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation: $22.54 per hour + Gratuity Pool + Retail Commission