Front Desk Receptionist

The Red Rock Spa by Well & Being; Las Vegas (NV); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision (FTE only)

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa S

Discounts on Retail Products and Spa +

Job summary

The Red Rock Spa by Well & Being in Las Vegas, NV is seeking a Spa Concierge to warmly welcome guests and provide expert guidance on spa services, treatments, and retail products. You will coordinate appointments by phone and in person, process payments, and manage check-in/check-out with discretion and professionalism.

Ideal candidates bring 1–3 years in customer service or hospitality, luxury retail experience, strong English communication, and a polished, proactive attitude.

Qualifications

• High School diploma or equivalent.
• 1-3 years experience in customer service, spa, hospitality, sales and/or retail.
• At least 1 year of luxury retail sales experience.
• Ability to learn, explain all spa treatments and product benefits to guests.
• Sales-driven and customer service-oriented personality.
• Polished, professional with strong written and verbal English.
• Excellent communication skills and phone etiquette.
• Organized, proactive with strong attention to detail.
• Basic computer skills including Microsoft Office.
• Experience with Booker, Book4Time, Spa Soft preferred.

Responsibilities

• Greet guests warmly and inform them about spa services and amenities.
• Schedule coordination and booking of appointments by phone and in person.
• Provide detailed descriptions and guidance on spa services and products.
• Manage check-in/check-out and guest confidentiality.
• Promote, sell, and up-sell spa services, packages, and retail products.
• Maintain spa facilities, lounges, and retail areas throughout the day.
• Communicate guest concerns to Spa Management and escalate as needed.
• Adhere to safety, sanitation, and disinfection standards per guidelines.
• Complete opening and closing duties and attend mandatory trainings.

Skills

Customer service

Sales

Communication

Retail knowledge

English proficiency

Attention to detail

Education

High School diploma or equivalent

Tools

Booker

Book4Time

Spa Soft

Job description

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY

The Spa Concierge is responsible for welcoming guests and providing comprehensive and professional guidance on all spa services, treatments, packages, and retail products to create a seamless luxury spa experience. This role involves warmly greeting guests, schedule coordination and booking of appointments by phone and in person, as well as retail sales, payment processing, and the checking in and checking out of all guests in a professional manner. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Greet guests warmly, providing tours of the facility and informing guests of available spa services and amenities, using professional verbiage and etiquette.
• Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences.
• Provide guests with thorough descriptions and guidance on all spa services, treatments and retail products and spa amenities.
• Manage guest check-in and check-out processes, ensuring accuracy and guest confidentiality.
• Promote, sell, and up-sell spa services, packages, and retail products to guests.
• Responsible for all aspects of maintaining the spa facility, lounges, and retail area throughout the day.
• Communicate guest complaints or any maintenance issues to Spa Management.
• Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
• Complete all necessary opening and closing duties.
• Perform other duties as assigned.
• Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a High School diploma or equivalent,or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• At least 1-3years’ experiencein customer service, spa, hospitality, sales and/or retail.
• At least 1 year of luxury retail sales experience.
• Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests.
• Must be sales-driven,and have acustomer service-oriented personality, as position requires making spa/product recommendations and selling of products and services.
• Mustbe polished, professional, and have a strong command of both written and verbal English.
• Must possess excellent communication skills and phone etiquette.
• Must be organized,proactive,andpossessa strong attention todetail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

COMPENSATION:

$15.00 hourly + Gratuity Pool + Retail Commission

The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The RedRock Spa by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.