Spa Director

National Black MBA Association; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Spa Director to elevate spa operations. This role involves overseeing staffing, scheduling, and programming while ensuring compliance with laws. Ideal candidates will have strong leadership and organizational skills, with a focus on guest satisfaction and team cohesion.

Benefits

Work/Life Balance

Competitive Compensation

Benefits

Qualifications

• Minimum of five years as a Spa Director managing a revenue exceeding $3 million.
• Experience serving on a Hotel/Resort Leadership Committee is preferred.

Responsibilities

• Manage financial aspects including revenues, GOP, and flow-through.
• Ensure compliance with massage, salon, and skincare laws and licensing requirements.
• Develop and update job descriptions; oversee hiring, training, and evaluation of staff.

Skills

Leadership

Organizational Skills

Interpersonal Skills

Education

Spa Director Experience

Job description

Job Description: Spa Director

Miraval Austin, a thirty-year iconic brand and pioneer in the industry, is seeking a seasoned Spa Director to elevate their spa operations. This role is ideal for a leader with an entrepreneurial spirit who can work within a corporate environment and embodies a Life In Balance philosophy. The successful candidate will demonstrate high emotional intelligence, patience, grace under pressure, and the ability to lead a high-performing team. In return, the role offers work/life balance, competitive compensation and benefits, and the opportunity to advance the business.

The Spa Director is a salaried, exempt supervisory position and a member of the Resorts Leadership Committee. Under the guidance of the General Manager, the Spa Director oversees all facets of the spa, including staffing, scheduling, programming, and management of massage, skincare, body and bath treatments, salon, locker rooms, and retail sales.

Responsibilities:

1. Manage financial aspects including revenues, GOP, and flow-through.
2. Oversee all spa expenses and capital purchases, communicating needs to the GM.
3. Develop payroll initiatives with HR, including commission or fixed fee structures.
4. Ensure compliance with massage, salon, and skincare laws and licensing requirements.
5. Create policies and procedures for each department and overall spa operations.
6. Develop and update job descriptions; oversee hiring, training, and evaluation of staff.
7. Maintain professional relationships with other resort departments.
8. Ensure cleanliness and maintenance of the facility.
9. Develop salary and commission structures; assist in budget development and monitoring revenues and costs.
10. Support marketing and public relations efforts to promote the spa.
11. Coordinate with department leads to ensure service coverage and guest satisfaction.
12. Manage the Resort Suites system and optimize its tools and reports.
13. Maximize revenue through room yield management and retail sales initiatives.
14. Implement new services, protocols, SOPs, and staff training.
15. Maintain high standards of customer service and create a cohesive team environment.
16. Identify and develop future spa leaders.

Qualifications:

• Strong leadership and organizational skills to manage multiple departments.
• Business and financial acumen for budget and report analysis.
• Excellent interpersonal skills to foster a welcoming environment for guests and staff.
• Ability to train, supervise, motivate, and retain staff.

Education and Experience:

• Minimum of five years as a Spa Director managing a revenue exceeding $3 million.
• Experience serving on a Hotel/Resort Leadership Committee is preferred.
• Proven success in increasing sales, profitability, guest service, and staff retention.