Spa Director

Massage Heights; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Dental insurance

Health insurance

Paid time off

Competitive salary

Bonus opportunities

Personal development

Leadership training

Company events

Free food/snacks

Uniforms

Employee discounts

Digital work environment

Job summary

Massage Heights is seeking a dedicated leader to drive membership sales and manage an hourly workforce at retreats across the Atlanta area. The role emphasizes coaching, staff development, and maintaining brand standards while achieving revenue and guest satisfaction goals.

Ideal candidates bring at least 2 years in membership-based sales, strong leadership, and knowledge of labor laws. A career-oriented mindset and ability to build positive team relationships are essential.

Qualifications

• Minimum 2 years membership-based sales and service.
• Experience managing hourly wage employees.
• Knowledge of labor and employment laws is helpful.
• Experience in training, coaching and conflict resolution.
• Ability to build positive relationships and mentor staff.
• Proficient with computers and standard software.
• Strong business math skills and understanding of P&L.

Responsibilities

• Grow the member base month-over-month.
• Lead by example to meet personal and team sales goals.
• Supervise and manage all Retreat operations and inventory.
• Recruit, hire, train, develop and retain top talent.
• Set and execute sales goals, and convert plans into action.
• Coach on the floor and provide in-the-moment guidance.
• Plan events and develop partnerships to promote Massage Heights.

Skills

Membership sales

People management

Labor laws knowledge

Training & coaching

Relationship building

Computer skills

Business math

P&L experience

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a strong membership sales background, passion for leadership, sees obstacles as learning opportunities and is ready to build a rewarding career.

Company Perks

• Competitive salary and bonus opportunities
• Personal and Career Development
• Comprehensive Leadership Training
• Company Parties, free food/snacks, and uniforms
• Massage Heights Family Fund
• Employee Discounts - Complimentary Services
• Digital Work Environment

Schedule/Expected Work Hours

• Able to work some weekends, evenings, holidays, and 40 hours is required

Responsibilities

• Growing member base month-over-month
• Lead by example, demonstrating the ability to achieve personal as well as team sales goals
• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Recruit, hire, train, develop, and retain top talent
• Effectively create and manage team member schedules to ensure proper execution of daily operationsSet individual team member and overall Retreat sales goals; create plans and convert plans into action to meet and exceed goals
• Effectively manage team member schedules to ensure proper execution of daily operations
• Dedicate time to work the floor to provide your team with in-the-moment coaching
• Plan, prepare, and execute events to promote Massage Heights in your area
• Develop partnerships with local businesses in your area

Qualifications

• Minimum 2 years membership-based sales and service
• Experience managing hourly wage employees
• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)
• Experience in training, coaching, and conflict resolution
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
• Demonstrate a working knowledge of computers and standard software
• Basic business math skills
• Financial and P&L experience

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyalty
• Authenticity
• Passion
• Diligence