Spa Director

Massage Heights - Des Moines/Ames; Johnston (IA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Personal growth

Leadership training

Beautiful retreats

Massage Heights Family Fund

Employee discounts

Digital work environment

Competitive salary and bonuses

Job summary

Massage Heights - Des Moines/Ames is seeking an experienced Retreat Operations Manager to oversee all retreat function, drive revenue, manage inventory, and ensure consistent brand standards across shifts. You will recruit, train, and coaching staff while aligning schedules and goals to maximize performance and guest satisfaction.

The role requires strong leadership, coaching on the floor, and a passion for delivering superior guest service within a fast-paced, people-focused environment.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Strong leadership, organizational, communication and interpersonal skills.
• Knowledge of labor and employment laws (local/state licensing for therapists/estheticians is helpful).
• Experience in training, coaching, and conflict resolution.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, including revenue, profitability, inventory, and enforcing brand systems and processes.
• Recruit, hire, train, develop, and retain top talent.
• Create and manage team member schedules to ensure daily operations are executed well.
• Set goals for individuals and the team and translate plans into action to meet/exceed them.
• Provide hands-on coaching on the floor to support staff and guest service.
• Lead by example to achieve personal and team goals.
• Create an environment passionate about supreme guest service and loyalty.

Skills

Leadership

Staff Training

Scheduling

Guest Service

Recruiting

Budgeting

P&L experience

Communication

Labor Laws

Computers / MS Office

Tools

MS Office

Job description

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding career.

Company Perks

• Personal and Career Development
• Comprehensive Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive salary and bonus opportunities

Schedule/Expected Work Hours

• Able to work varied hours, including weekends, evenings, holidays, etc. is required

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Recruit, hire, train, develop, and retain top talent
• Effectively create and manage team member schedules to ensure proper execution of daily operations
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
• Effectively manage team member schedules to ensure proper execution of daily operations
• Lead by example, demonstrating the ability to achieve personal as well as team goals
• Dedicate time to work the floor to provide your team with in-the-moment coaching
• Create an environment that is passionate about providing supreme guest service
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights
• Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies
• Plan, prepare, and execute events to promote Massage Heights in your area
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Qualifications

• Minimum 2 years membership-based service or retail management experience
• Experience managing hourly wage employees
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)
• Experience in training, coaching, and conflict resolution
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
• Demonstrate a working knowledge of computers and standard software
• Basic business math skills
• Financial and P&L experience

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent