Spa Desk Receptionist

Griffin Club LA, Inc.; Walnut Creek (CA); On-site; USD 23,281 - 24,108; Part time

Benefits offered by this job

Competitive Compensation

Discounts on club services and amenities

Health Insurance

Job summary

RadNet, Inc. in Walnut Creek seeks a customer service associate for our spa. Responsibilities include greeting guests, managing appointments, and assisting with cash handling. Ideal candidates will have experience in hospitality and strong communication skills.

We offer competitive hourly pay between $16.90 and $17.50, health insurance for full-time associates, and discounts on club services. Flexibility for evening and weekend shifts is required.

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Ability to deal with various personnel in different forms like in person, phone, and email.

Responsibilities

• Greet members and guests upon arrival.
• Book appointments and provide information about Spa services.
• Operate cash register and manage payments.
• Maintain cleanliness of the Relaxation Room and stock levels.
• Provide timely communication and follow-up with guests.

Skills

Knowledge of company policies

Ability to read and understand information

Ability to communicate information clearly

Ability to utilize spa software and email

Job description

PRIMARY JOB FUNCTIONS

Customer Service

• Greet members and guests upon arrival
• Check guests into the Spa & direct them where to go for appointments
• Book appointments, provide information about Spa and services
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Reception Desk Oversight

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
• Assisting with Laundry duties

Communication and Relationships

• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings

Other Job Functions

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Skills & Knowledge

• Policies and Regulations — Knowledge of company policies
• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand
• Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information
• Computer — Ability to utilize spa software program and email communication software, such as Microsoft Outlook

Experience & Education

• At least one year experience in the hospitality industry or related service position preferred

Working Conditions/ Physical Requirements

• This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations
• Standing as needed

$16.90 - $17.50 / hour

Other Compensation and Benefits

• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off*
• Health Insurance*

*Offered to Full-Time associates. Full-Time status eligibility starting at 25 average hours of work per week.

An Equal Opportunity Employer. The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.