Spa Desk Attendant

Canyon Ranch Operating, LLC; Tucson (AZ); On-site; USD 21,000 - 23,000; Part time

Job summary

Canyon Ranch in Tucson invites a Part-Time Spa Desk Attendant to join our guest services team. You will be the central contact in the spa, check guests in for services, assign lockers, and post charges to guest accounts, while maintaining a pristine lobby and juice bar.

You will greet guests with Canyon Ranch information, update schedules, assist with appointments, and complete opening, mid and closing duties. Open 6:00am–9:00pm; Pay: $15.95 per hour.

Qualifications

• High School diploma or equivalent.
• Previous guest service and computer experience.
• Excellent written and verbal communication skills.
• Ability to perform multiple tasks while delivering guest service.
• Ability to work calmly in stressful situations.

Responsibilities

• Check guests in for services, assign lockers, and post charges.
• Maintain spa lobby and juice bar, update fitness schedules.
• Greet guests and provide information about Canyon Ranch.
• Schedule and cancel appointments; assist with opening, mid, closing duties and shift audits.
• Check daily activity agendas and update gym schedules; post schedules.

Skills

Guest service

Computer experience

Written and verbal communication

Multi-tasking

Staff interaction

Education

High School diploma or equivalent

Tools

Computer systems (POS)

Job description

Overview

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.

Responsibilities

Our Spa Desk Attendants are responsible for delivering exceptional guest service while acting as a central guest contact person in the spa building. You will be responsible for checking guests in for services, assigning lockers, answering general questions, giving directions, posting charges for services and retail to guest accounts, maintaining the spa lobby and juice bar, and updating the spa fitness schedule message boards.

You will greet and engage guests by offering general spa and Canyon Ranch information, directions and guidance on the appropriate department or staff member to best meet the guest's needs. You will check daily activity agendas from multiple sources for accuracy, and update fitness schedules on the electronic message boards. You will update, print and post daily gym schedules. It's your job to ensure that the spa lobby and juice bar are clean, tidy and appropriately stocked to Canyon Ranch standards, and to order supplies for the spa desk, spa lobby and juice bar areas. You will assist guests with scheduling and cancelling appointments according to departmental guidelines. You will complete opening, mid and closing duties, and shift checklists and submit the shift audit report to the auditor. You will also checkout and log guest use of the sport and fitness equipment, log lost and found items, and inform Security of these items and coordinate pick up and drop off of items.

Schedule (Days & Hours worked): Open availability - 6:00am - 9:00pm

Part-Time

Pay: $15.95 per hour

Qualifications

You will need to have a High School diploma, or equivalent.

It's preferred that you have previous guest service and computer experience. You will need to be able to perform a variety of tasks while delivering exceptional guest service. You will need excellent written and verbal communication skills. You will need to be able to perform a variety of responsibilities, including guest service, cleaning/maintaining Locker Room and multi-tasking. You will also need to possess the ability to work efficiently, effectively and professionally with a variety of people. You will need to be able to handle stressful /emergency situations. You will also need to be able to follow and maintain Canyon Ranch standards.