Spa Coordinator

Pyramid Global Hospitality; Woodinville (WA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

401k with company match

Recognition program

Job summary

Willows Lodge, part of the Pyramid Global Hospitality portfolio, is seeking an evening Spa Coordinator to greet guests, manage the spa flow, and ensure a relaxing visit. You will handle tours, stock areas, and assist guests with requests, contributing to a world‑class guest experience.

The role requires a warm, engaging presence, strong organization, and the ability to work calmly under busy periods. Weekend and holiday availability is expected.

Qualifications

• A warm, engaging presence that makes guests feel welcome.
• Clear, confident communication with guests and coworkers.
• Sharp eye for details to keep the day running smoothly.
• Ability to stay calm and organized when spa is busy.

Responsibilities

• Open and close the spa visit, ensuring an enjoyable experience.
• Greet guests, give tours of amenities, and stock areas as needed.
• Manage appointment book and respond to phone inquiries.
• Collaborate with the Spa team to deliver professional, guest‑focused service.

Skills

Guest service

Communication

Organization

Guest experience

Flexibility

Physical ability

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities. Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge!

What You Will Have An Opportunity To Do

We are looking for one guest focused person to join our team as a Spa Coordinator in the evening hours at the Spa at Willows Lodge.

Our Spa Coordinators open and close the guest visit in the spa by ensuring an enjoyable, relaxing experience and engaging with the guests in a courteous and efficient manner. The greetings should be genuine, the goodbyes said with gratitude. A tour of our amenities is often on the list of things to do daily as well as stocking areas with every essential and assist guests with any needs or requests they may have.

We call this person the "Coordinator" because they coordinate every part of the business. Each service provider in the Spa team depends on the Spa Coordinator to think quickly, have an engaging attitude, and treat their guest with the same professionalism the guest received in service. Running an appointment book, and a busy phone line at a world‑class Spa is hard but rewarding work.

This is a tremendous opportunity for a driven person to grow and learn at a world‑class property.

What are we looking for?

What You’ll Bring

• A warm, engaging presence that makes guests feel comfortable from the moment they arrive
• A sharp eye for the details that keep the day running smoothly
• The ability to stay calm, organized, and helpful when the spa gets busy
• A natural instinct for creating thoughtful, memorable guest experiences
• Clear, confident communication with guests and coworkers
• The ability to frequently bend, push, pull, lift, and carry up to 30 pounds, and occasionally up to 50 pounds
• Availability to work a flexible schedule, including weekends and holidays

Compensation

$26.78

$30.90

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.