Spa Coordinator

Del Monte Hotel Management LLC; Town of Pittsford (NY); In loco; USD 22.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hourly pay

Comprehensive benefits

Hotel room discounts

Food & beverage discounts

Professional development

Descrizione del lavoro

DelMonte Hotel Group in New York State seeks a Spa Coordinator to support front desk, reservations and retail activities. You will manage appointments, assist clients in selecting services and ensure smooth guest experiences across spa and hotel outlets.

The role requires strong communication and interpersonal skills, 1–3 months related experience or training, and a high school diploma. Competitive pay and comprehensive benefits accompany professional growth opportunities.

Competenze

• 1–3 months related experience or training
• High school diploma or GED
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Mansioni

• Serve as primary contact for guest services at Front Desk, Reservation Room and Retail space
• Schedule and confirm spa/salon appointments; assist clients in selecting services
• Check-in and check-out for appointments; greet clients, offer beverages, tours of sanctuary and locker room
• Record all sales transactions and secure accurate payment
• Manage client activity within SpaSoft system
• Promote retail sales of spa products
• Provide information on spa services, hours of operation, product lines and promotions
• Update Engineering on maintenance issues
• Maintain cleanliness of Front Desk, Retail area and surrounding areas

Conoscenze

Customer service

Communication

Interpersonal skills

Formazione

High School Diploma

Strumenti

SpaSoft

Descrizione del lavoro

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Coordinator.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Job Responsibilities

As a Spa Coordinator, you will be the primary contact for a variety of guest services at the Front Desk, Reservation Room and Retail space.

• Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
• Schedule and confirm appointments for all spa/salon treatments; assist clients in selecting services.
• Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages and providing tours of sanctuary and locker room.
• Properly record all sales transactions and secure accurate payment.
• Manage client activity within SpaSoft system.
• Perform various accounting duties; i.e., credit card processing, room charges, gift card processing and activating.
• Perform opening and closing work per checklists.
• Promote retail sales of all spa products.
• Provide and maintain current information regarding spa staff, spa services, hours of operation, product lines, special events and promotions.
• Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
• Update Engineering department on any maintenance issues.
• Assist in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room and surrounding areas.

Job Requirements

We are looking for a self-motivated Spa Coordinator with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.

• 1 to 3 month’s related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Benefits

As a Spa Coordinator with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $16.50 - $16.75 per hour
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.