Spa Concierge & Guest Services Associate

Paséa Hotel & Spa – Huntington Beach, CA; Huntington Beach (CA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retail commission

Service charge where applicable

Descripción de la vacante

Paséa Hotel & Spa in Huntington Beach, CA, seeks a Spa Coordinator/Attendant to help guide guests, manage appointments, and ensure seamless spa operations. The role supports front‑of‑house and back‑of‑house teams, maintaining spotless spa areas and coordinating with hotel departments to uphold service standards.

The ideal candidate has 6+ months' experience in spa or guest relations, strong communication skills, and a professional appearance.

Formación

• 6+ months of prior sales, guest relations, and/or spa experience.
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette.
• Strong communication and interpersonal skills with a commitment to guest satisfaction.
• Professional appearance and guest-facing demeanor.

Responsabilidades

• Greet guests, provide spa orientation, and assist with amenities.
• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
• Escort guests to waiting areas or treatment rooms and support retail purchases.
• Open and close the spa, reconcile daily sales, and maintain accurate guest and room records.
• Address guest concerns within scope and escalate issues when needed.
• Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.
• Coordinate with Housekeeping, Engineering, Front Office for upkeep and special requests.

Herramientas

Microsoft Office

Descripción del empleo

Paséa Hotel & Spa in Huntington Beach, CA, seeks a Spa Coordinator/Attendant to help guide guests, manage appointments, and ensure seamless spa operations. The role supports front‑of‑house and back‑of‑house teams, maintaining spotless spa areas and coordinating with hotel departments to uphold service standards.

The ideal candidate has 6+ months' experience in spa or guest relations, strong communication skills, and a professional appearance.