Spa Concierge: Guest Experience & Sales Pro

Hand & Stone Franchise Corp; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Hand & Stone Massage and Facial Spa in The Summit at Fritz Farm, Lexington, KY, seeks a Spa Concierge / Guest Experience & Sales Associate (Part-Time). You will deliver a warm, concierge-style guest experience, learn guest preferences, and confidently recommend services, enhancements, and memberships.

Responsibilities include managing reservations, check-in/out, rebooking, and building relationships to drive guest satisfaction and loyalty.

Qualifications

• Customer-service and sales-focused hospitality role.
• Ability to learn preferences and tailor experiences.
• Strong interpersonal skills and professional presence.

Responsibilities

• Create a warm, concierge-style experience from first call to checkout.
• Build genuine relationships and personalizing interactions based on guest preferences.
• Educate guests on massage, facial, skincare, enhancements, memberships, and retail.
• Manage reservations, check-in/out, rebooking, and follow-up to ensure seamless visits.
• Drive guest satisfaction, retention, and loyalty through thoughtful service.

Skills

Customer service

Sales aptitude

Guest relationship building

Active listening

Detail-oriented

Professional demeanor

Multitasking

Team collaboration

Job description

Hand & Stone Massage and Facial Spa in The Summit at Fritz Farm, Lexington, KY, seeks a Spa Concierge / Guest Experience & Sales Associate (Part-Time). You will deliver a warm, concierge-style guest experience, learn guest preferences, and confidently recommend services, enhancements, and memberships.

Responsibilities include managing reservations, check-in/out, rebooking, and building relationships to drive guest satisfaction and loyalty.