Spa Concierge: Guest Experience & Retail Pro

Breckenridge Grand Vacations; Colorado; On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

HSA / FSA

Job summary

Breckenridge Grand Vacations is seeking a Spa Concierge for the Soothe Spa at The Grand Lodge on Peak 7 in Colorado. You will schedule appointments, manage daily spa operations, promote treatments, and earn a 10% commission on retail sales, while ensuring a pristine spa environment.

You will handle payments, daily reports, and guest interactions with care and professionalism, supporting the team and maintaining our high standards in a premier mountain destination.

Qualifications

• Customer service experience in a fast-paced setting.
• Proficiency with Microsoft Office: Outlook, Word, Excel.
• Strong command of English, both verbal and written.
• Detail-oriented with accuracy and composure.

Responsibilities

• Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email).
• Process payments, reconcile daily transactions, and resolve discrepancies.
• Maintain spa cleanliness and amenities (grotto, treatment areas, retail space).
• Promote treatments and retail products while enforcing facility policies.
• Support operations through inventory management, social media, and special projects.
• Uphold exceptional service standards and company policies.
• Participate in training and sustainability initiatives.

Skills

Customer service

Microsoft Office

English communication

Attention to detail

Active listening

Team player

Basic math

Problem solving

Education

High school diploma/GED

Tools

Spa software

Job description

Breckenridge Grand Vacations is seeking a Spa Concierge for the Soothe Spa at The Grand Lodge on Peak 7 in Colorado. You will schedule appointments, manage daily spa operations, promote treatments, and earn a 10% commission on retail sales, while ensuring a pristine spa environment.

You will handle payments, daily reports, and guest interactions with care and professionalism, supporting the team and maintaining our high standards in a premier mountain destination.