Spa Concierge & Guest Experience Associate

FAIRMONT; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card with discounts

Job summary

Fairmont Austin is seeking a Spa Attendant to provide professional, friendly and engaging service, assist in the operation of all spa departments and help guests with sauna, steam, and whirlpool. You will prepare treatment rooms and maintain sanitary conditions.

The role offers benefits including PTO, medical, dental and vision insurance, a complimentary shift meal, and opportunities for development through our Academies.

Qualifications

• Previous Spa or Hospitality experience preferred.
• Bilingual is an asset.
• CPR and First Aid certification preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments.
• Maintain linen inventory to and from laundry on a scheduled basis.
• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc.
• Prepare rooms for treatments according to specified guidelines.
• Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies.
• Maintain locker rooms in a tidy manner and ensure all amenities are stocked.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Job description

Fairmont Austin is seeking a Spa Attendant to provide professional, friendly and engaging service, assist in the operation of all spa departments and help guests with sauna, steam, and whirlpool. You will prepare treatment rooms and maintain sanitary conditions.

The role offers benefits including PTO, medical, dental and vision insurance, a complimentary shift meal, and opportunities for development through our Academies.