Spa Concierge & Guest Experience Artist

21c Museum Hotel; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

21c Museum Hotels in St. Louis is seeking a Spa Concierge who serves as the frontline voice for our spa, delivering the highest level of personalized service to guests and a professional attitude to all team members.

You will answer inquiries, accept reservations, describe spa offerings, upsell services, assist with retail, and maintain a clean, organized spa environment while coordinating with management to ensure timely guest experiences.

Qualifications

• Punctual
• Passion and desire for excellence.
• General accounting skills (for daily closing procedure).
• Ability to troubleshoot and problem solve.
• Cooperative and friendly attitude.
• Ability to handle multiple tasks simultaneously.
• Ability to be efficient in a fast pace environment.
• Ability to use fax machine, copier and email.
• Excellent reading, writing and oral proficiency in the English language.
• Enthusiasm for the spa industry and all things 21c.
• Must pass a background check

Responsibilities

• Answers prospective guests’ questions and accepts reservations, exercising professional telephone etiquette when booking appointments, handling guests’ requests and questions.
• Check-ins guests, answers questions, and handles guest requests and questions in a calm, professional, and courteous manner.
• Communicates and describes in an articulate manner the spa offerings and their benefits, comparing and contrasting the different services on the menu.
• Recommends and up-sells services that fit the guests’ needs.
• Recommends retail products with a command of knowledge on all product lines.
• Gives tours and describes the spa facility to all guests entering the facility.
• Provides beverage service to all guests.
• Gets to know all guests that enter the Spa.
• Complies with rules and regulations for the safe and effective operation of the facility.
• Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas) as requested.
• Upholds spa decor by maintaining the set-up and cleanliness of the area.
• Ensures guest services are started on time.
• Processes payments as cash, credit card, gift certificates, comps and room charge transactions.
• Maintains a clean, safe, stocked and well organized work area.
• Inventories and keeps products and supplies well-stocked
• Assists in all areas of the spa operation as directed by management.
• Assists with special projects as requested.
• Participates in scheduled meetings as requested.
• Receives various services that are offered on spa menu and serves as a model for the training of new therapists when requested.
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility.
• Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
• Understands that as a representative of the Spa it is essential to maintain a healthy, fit appearance and a positive attitude.
• Other duties as assigned by your supervisor or manager.

Skills

Punctual

Excellent English

Multitasking

Education

High school diploma or equivalent

Tools

Fax Machine

Copier

Email

Job description

21c Museum Hotels in St. Louis is seeking a Spa Concierge who serves as the frontline voice for our spa, delivering the highest level of personalized service to guests and a professional attitude to all team members.

You will answer inquiries, accept reservations, describe spa offerings, upsell services, assist with retail, and maintain a clean, organized spa environment while coordinating with management to ensure timely guest experiences.