Spa Concierge: Elevate Guest Experience & Service

21c Museum Hotels; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

21c Museum Hotels in St. Louis, MO seeks a Spa Concierge to deliver the highest level of personalized service. You will be the frontline voice and face of the Spa, greeting guests, handling reservations, and guiding them through the menu offerings.

The ideal candidate is punctual, customer-focused, and proficient with computers. Strong communication and selling skills, attention to detail, and the ability to work in a fast-paced hospitality environment are essential.

Qualifications

• Punctual
• Passion and desire for excellence.
• Proficient computer skills
• General accounting skills (for daily closing procedure).
• Ability to troubleshoot and problem solve.
• Attention to detail.
• Cooperative and friendly attitude.
• Ability to handle multiple tasks simultaneously.
• Ability to be efficient in a fast paced environment.
• Ability to use fax machine, copier and email.
• Excellent reading, writing and oral proficiency in the English language.
• Previous customer service required.
• Enthusiasm for the spa industry and all things 21c.
• Must pass a background check.

Responsibilities

• Answers prospective guests’ questions and accepts reservations, exercising professional telephone etiquette when booking appointments, handling guests’ requests and questions.
• Check-in guests, answers questions, and handles guest requests and questions in a calm, professional, and courteous manner.
• Communicates and describes in an articulate manner the spa offerings and their benefits, comparing and contrasting the different services on the menu.
• Recommends and up-sells services that fit the guests’ needs.
• Recommends retail products with a command of knowledge on all product lines.
• Gives tours and describes the spa facility to all guests entering the facility.
• Provides beverage service to all guests.
• Gets to know all guests that enter the Spa.
• Complies with rules and regulations for the safe and effective operation of the facility.
• Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas) as requested.
• Upholds spa decor by maintaining the set-up and cleanliness of the area.
• Ensures guest services are started on time.
• Processes payments as cash, credit card, gift certificates, comps and room charge transactions.
• Maintains a clean, safe, stocked and well organized work area.
• Inventories and keeps products and supplies well-stocked
• Assists in all areas of the spa operation as directed by management.
• Assists with special projects as requested.
• Participates in scheduled meetings as requested.
• Receives various services that are offered on spa menu and serves as a model for the training of new therapists when requested.
• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility.
• Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
• Understands that as a representative of the Spa it is essential to maintain a healthy, fit appearance and a positive attitude.
• Other duties as assigned by your supervisor or manager.

Skills

Punctual

Customer service

Computer skills

Attention to detail

Multitasking

Fast-paced

Problem solving

Team player

English proficiency

Education

High school or equivalent education

Tools

Fax machine

Copier

Email

Job description

21c Museum Hotels in St. Louis, MO seeks a Spa Concierge to deliver the highest level of personalized service. You will be the frontline voice and face of the Spa, greeting guests, handling reservations, and guiding them through the menu offerings.

The ideal candidate is punctual, customer-focused, and proficient with computers. Strong communication and selling skills, attention to detail, and the ability to work in a fast-paced hospitality environment are essential.