Spa Concierge - Full-Time

Hyatt Hotels Corporation; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Wellbeing/ Tuition reimbursement

Discounted Hyatt hotel nights

Medical, dental, vision insurance

401K with company match

Paid Time Off

Employee meals

Stock Purchase Plan

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio/Austin area seeks a Spa Concierge for full-time work in a resort setting. You will check in guests, schedule appointments and oversee spa facilities, while coordinating with spa management and other departments.

The position requires calm handling of stressful situations, strong communication, and flexibility to work evenings, weekends, and holidays. Training and growth opportunities are emphasized.

Qualifications

• Spa Concierge checks in guests at Life in Balance Spa and manages appointments.
• Maintains locker rooms, quiet lounge and pool deck.
• Liaises between guests, spa management and other departments when needed.

Responsibilities

• Check in guests at the Life in Balance Spa and schedule appointments.
• Maintain spa facilities including locker rooms, quiet lounge and pool deck.
• Serve as liaison between guests, spa management and other departments.

Skills

PMS system knowledge (ResortSuite)

Communication skills

Computer literacy

Stress management

Task prioritization

CPR/First Aid certification

Open availability (evenings, weekends,

Tools

ResortSuite PMS

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Spa Concierge Full-time:

Qualifications

The Spa Concierge is responsible for checking in guests at our Life in Balance Spa, scheduling and managing appointments and maintaining the spa facility including locker rooms, quiet lounge and pool deck. Individuals in this role will act as a liaison between guests, spa management and other departments of the resort when necessary.

• Must understand the basic principles of managing PMS system (ResortSuite)
• Capable of dealing with stressful situations calmly and professionally
• Must have excellent communication skills
• Must be computer literate and have the ability to learn various software programs/applications
• Must be able to prioritize tasks and handle multiple tasks simultaneously
• possess a current CPR/First Aid certificate or can receive this certificate within 1 month of hire
• Open availability including evenings, weekends and holidays is required
• Professional demeanor and appearance

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30thday of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center
• *Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Hyatt Regency Lost Pines Resort and Spa | Austin , Bastrop , TX

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